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Do you hear any beeping or noises from your PC when plugging in the device to your USB? Is it even recognizing something is being plugged in/ If so it should prompt you to download proper software. Have you installed your software on the computer that came with the phone? Sometimes it needs to be there but should still at minimum see a new device when pluggin it in. If no response when plugging in try replacing the cable or try on different USB/and or PC
If it still doesn't work then go to a t-mobile store (if its a t-mobile one) and they will surely do something and there are chances that they will supply you with a new or repaired one.
The sidekick ID doesn't support USB. With the sidekicks, the only thing you see when you plug it in to the computer is the memory card. The Sidekick ID doesn't support memory cards so you will not see anything......Unless you get a developers license.
Take it to your nearest t-mobile store to see what your options are. If you have the insurance plan on your phone, it should be covered after the deductible is paid for.
You should be able to plug the usb cable into the port on the right side of the phone.. A screen will pop up on your computer saying new storage divice (not sure if you have a mac). You can open your files and send them to that storage divice. If the pop up does not appear go to my computer and look for the sidekick 3 drive then you can open your music player and right click a song and choose send to and the that storage divice. Let me know if you need help!
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