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Acer 5253-BZ661 webcam not found

So my laptop had a virus and i had to reinstall the whole thing to the factory settings and i did so everything was like when i got my laptop brand new. But the webcam doesnt work. It't nowhere to be found, i have tried to download drivers for it, but at the installation it says webcam not found. Even under the device manager, there is no Imaging section, so i can't go enanble or disable the webcam. I have tried everything. If any of you have any suggestions, please help me. thank you so much.

Posted by Anonymous on

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  • Anonymous Jul 20, 2012

    thanks for the quick reply. I try that, and in the device manager place there is no camera shown, not even imiging devices, and even when i type camera or webcam in the main search place from the start menu nothing comes up. This is pretty strange because the camera was working fine right before i reinstalled my whole computer.

  • Anonymous Jul 20, 2012

    Wait. is it a notebook with windows 7?

  • Anonymous Jul 20, 2012

    yes it is

  • Anonymous Jul 20, 2012

    Well, you dont need to install a driver for webcam when using notebook with windows 7. it appers to be a virus problem now , are u sure u formatted your all drives properly? do a try again resinstalling 7 version and make sure u format all the drive or if you din do it , you gonna face cam prob again as the virus will infect the cam path and that will not show up!.

  • Anonymous Jul 20, 2012

    i already did it twice haha, i dont even know what to do anymore...

  • Anonymous Jul 20, 2012

    Only jesus can help you now! lol

  • Anonymous Jul 20, 2012

    hahaha best answer so far. hopefully he knows about computers, though i think he would be mac user, since he is God and all. Ill be praying anyway. :) Thanks man for all the help



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I had the same problem once. There could be two reasons.

1. your cam is not working ( may be your laptop is not detecting it ) it happens sometime just because of loose internal connection

2. you still using wrong drivers.

I would like to suggest you to identify hardware first. Go to desktop > right click on the my computer and choose property
> click hardware > device manager

Now try to find your cam driver if that has been successfully instaled. ( yellow icons shows problem with drivers )

If you think that the cam is not present there, in that case you have problem with your cam ( possibly corrupted cam )

Hope that helps

Posted on Jul 20, 2012


4 Related Answers


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SOURCE: crystal eye webcam not found

Make sure that the usb drivers do not have conflick right click on my computer and go to propertys open the device manager and see if there are any conflick of driver unistall the camera and drivers for the camera restart the laptop ad the setup disk and follow the prompts to reinstall the drivers if you dont have a setup disk download the driver and put them on a disk ,if you install from a disk you will have less chance of conflick than you would if you just down load and install from the internet.

Posted on Mar 18, 2009



  • 161 Answers

SOURCE: Acer 1410 stating No Audio Output Device is

download driver audio and install

Posted on Jan 15, 2010


  • 31 Answers

SOURCE: crystal eye webcam and imaging devices completly vanished

select the exact model and download the drivers

Posted on Mar 14, 2010


  • 20 Answers

SOURCE: Acer Aspire one "The Acer Crystal Eye webcam has not found!"

Go to Device Manager and open up Universal Serial Bus controllers and you should see USB Unknown Device. Right click on the USB Unknown Device and click on Uninstall. Shut down the Aspire One PC. Unplug the power adapter to the PC. Remove the battery at the back of the PC. Wait 1 minute.

Put back the battery. Plug the power adapter. Turn ON the Acer Aspire One pc. It should automatically detect the Acer Webcam and it will be listed in the Imaging Devices at the Device Manager. :) yay

Posted on Jan 26, 2011

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You'll need to disconnect the main battery and the cmos battery so no power goes to any part of the system.

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From your description the motherboard is failing or windows device drivers are corrupted, if it is the device drivers you can attempt a system recovery from the hard drive or DVD disc which will reset everything back to factory default with a fresh install of windows. But if you find there is no change your manual should list aurthorized service centre's closest to you, or go online for customer and technical support.

I want to reset it

Unlike other laptops, Acer laptops integrate a computer management utility called 'Acer eRecovery Management' to create backup of hard drive data, create restore point, reinstall applications & drivers, and reset Acer laptop to factory setting.

Step 1: Before starting your Acer laptop, ensure that there is no external storage device attached to it. Now start your laptop.

Step 2: Press 'Alt + F10' when the laptop starts booting, and wait for a moment while Windows loads the reset files.

Step 3: When 'Acer eRecovery Management' window appears, select 'Restore System from factory default' and click 'Next' to continue.

Step 4: Again click 'Next' to reset your Acer laptop. This process will erase all data from your hard disk and reset your Acer laptop to original factory settings.

Step 5: Click 'OK' in the notification window to begin the the resetting operation. Now wait while your Acer laptop is reset to factory settings.

Tips: You can also create a backup copy of your laptop data before factory reset. Simply click 'Backup' in 'Acer eRecovery Management' window.

If you face any issue with your Acer Notebook, feel free to get expert technical assistance at

Acer aspire notebook 5920 crystal eye webcam

Here is a site where you can download camera instructions:

Also remember that anytime you are installing or downloading software, you need to turn off all other running proggys including your internet security/virus control. Your firewall may easily corrupt an install. Just be sure to turn it back on when you are finished.
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