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Question about Bose 3·2·1 II System

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DVD stuck actually it is 2 problems: 1) many times DVD is stuck after playing about 75% of the movie 2) sometime the DVD tray will not open with the DVD disk inside. it will say Opening... but nothing will happen no matter what.

Posted by joe barvuz on

  • 2 more comments 
  • Anonymous Nov 06, 2007

    dvd "froze up" after playing ok for 23 minutes. tried to fast forward, nothing. tried to stop, nothing. tried turning off then on, no luck. cannot eject the dvd. gets worse. now, when i push the power button to turn it on, the screen says OFF and then goes completely blank. Don't want to damage equipment by poking or prying. What to do?


  • BOSEBRAIN Dec 27, 2007

    I have two bose 3-2-1's. Playing a new disk on one of them, it froze up on Chapter 14. Took Disk out, it was hot, put it back in went to same chapter FROZE. Took it upstairs to the new 3-2-1 again chapter 14 froze. Got BOSE on the line, when through rebooting, same thing on both. Bose is now sending me two new units. I went to the store bought another DVD same one, thinking it might be a DVD issue. Did the same think IT WORKED, just stopped at that point for maybe 1/10th of a second. So now I am thinking it was the DVD. I have had intermittent DVD freeze up, but that could be the DVD....

  • Anonymous Aug 02, 2008

    DVD stuck in tray.  Says it is opening, but nothing happens.

  • Anonymous Mar 30, 2014




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Replace the drivebay of the Bose AV3-2-1 If the drive sticks, or does not open, or If you receive an error of NO DISK, or any indicator that the disk is not properly recognized clean the lens and if still doesn?t work then the DVD drive is bad. You can actually use one for a desktop PC with a few part swappings. Check that the drive is a Toshiba SD-M1612 it is printed at the bottom of the drive bay. To use this SD-M1612 as a replacement you will simply have to swap three external parts. Remove the 3 parts from the bad Bose drive bay: Remove the 4 bottom bolts, lift cover, if the DVD bay door is locked then insert a paperclip into small hole in the front. Slide DVD tray out and remove the PC style DVD ROM tray facing. 2 clips hold it on pry them out and slide the facing up and off. Now remove the face of the drive bay. It has several clips. Save these three components (top cover, face, and tray facing) to add to the new Toshiba SD-M1612 DVD bay. Remove the old and installation is the reversed procedure above. also remove the small clear LED bezel from the new drive before adding the face. It works fantastic.

Posted on Apr 07, 2007


Henry Thomas

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Your problem is intermittent it seems that you are starting to have problem with your motor that move the mechanisim inside the should be replaced take it to a tech if you do not know what to do.good luck.a check should be made on the gears also you could never tell thier condition.good luck.

Posted on Mar 26, 2007


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