Question about SanDisk Sansa e250 MP3 Player

Refresh Database When I turn on my MP3 player, the "Refreshing Database bar comes up and gets about 10% full and locks up. I have held the button in for 15 seconds to power off, but everythime I turn it back on, it does the same thing.

1 more comment
ja ba Nov 06, 2007

I have the same problem. How do i solve it?
tray09 Apr 28, 2008

everytime i turn on my sansa e250 it says refresh data base free 6mb
Anonymous Nov 22, 2008

ok...so i've had this player for 2 years, but problem has started just recently, everytime i unplug it from my computer(even just to charge) it says refreshing database. After doing that it's fine. But when I sync music to it, it will say that it was sync'd succesfully, but the music does not show up on the sansa, also all of the music that is allready on it does not show up on the sync list on WMP 11. It is a 2 gig that is almost completely full, could this be related to the problem?

3 Answers

Anonymous

Thanks for the tip Deadwood7! It works great now!

Posted on Apr 30, 2008

Anonymous

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1 Answer

Follow the instructions carfully.
First start by trying a soft rest. To do this, hold the power button for 45 seconds when it becomes frozen. After the 45 seconds, if the player continues to freeze on the same screen, please format the player.
To format the player please follow these steps.

Place the player into recovery mode by powering the player off and engaging the hold switch on the top of the player where you can see the color orange. Hold down the Record button while plugging in the player to the computer untill you see "Welcome to Recovery Mode" listed on the screen of the player. Click on start and then My Computer. Once in the My Computer window, you should see a 16 MB Format listed in the window. Double click on 16 MB Format. Once in the 16 MB, right click and go to new on the menu that pops up and choose Folder. Rename the folder "sansa.fmt". Unplug the player and it should say "Formatting". Once the format is complete and "Key Lock - System Shutdown" is displayed, restart the player.

Posted on Apr 30, 2008

Samuel Konger

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106 Answers

Format the player using the formating tools given in the disc-yr problem will be solved

Posted on Mar 08, 2007

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1 Answer

On the intro screen it freezez and eventually goes to the next screen and says refreshing database but it dosent refresh

This seems to happen when the database gets corrupted.

1. Turn off the player.

2. Plug the usb cable to the computer, don't plug it to the player.

3. Slide the lock switch to the right, you will see an orange strip.

4. Hold the menu button to start the player. Don't release it yet. Wait until a shutdown message appears and the player goes off again.

5. Plug the usb cable to the player end. The player should go on again. The player should mount as a disk on your computer. Find this disk and back up its contents.

6. Format the player, as explained elsewhere.

7. Disconnect the usb cable. This time the database should refresh properly. Once this is done, slide the the lock switch to the left and turn off the player.

8. Turn the player back on. It should work, but you will have to load your stuff again.

9. Redo steps 1 to 5, except that now should copy your music, videos, etc, back into the player.

10. Repeat step 7.

11. Turn the player back on. It should work again.

Dec 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My Sansa e260 is frozen on "Refresh Database" and it won't go much further than about 1/10 of the bar, as well as it won't connect to my computer while it's refreshing.Whenever i try to turn it on, it will...

I finally learned how to go into recovery mode, and followed directions to reformat my e260, by Oreo123. :D

Oct 15, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

"Refresh Database" never ends!

If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.

-Tha Mp3 Doctor

Mar 17, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen sansa at refresh database

This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device

Press the Power button and hold it for approximately 10 seconds.
Release the Power button once the device is powered down.
Turn the device back on.

STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

MY SANSA HAS BEEN STUCK IN THE REFRESH DATABASE MODE AND WILL NOT TURN ON NOR OFF . IT WONT EVEN CHARGE EVEN THOUGH IT IS SHOWING A FULL BATTERY HELPPPPPPPPPPPPPP THANK YOU MRS.C.L.C.

This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device

Press the Power button and hold it for approximately 10 seconds.
Release the Power button once the device is powered down.
Turn the device back on.

STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa E200R gets stuck in refresh when I turn it on

http://www.sansa.com/support/sansa_e200/faqs

STEP 1 – Reset the device

Press the Power button and hold it for approximately 10 seconds.
Release the Power button once the device is powered down.
Turn the device back on.

STEP 2 – Download and Install the Sansa Firmware Updater

If that does not fix it, please post a comment with an update to your problem.

Jan 05, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen while on the refresh database screen

Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Nov 18, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sana e280 frozen screen reads Refresh Database

put the player in recovery mode by placing the hold slide button at the top of the player so that the red showes, held down the record button while turning on the player. upon connecting the USB cable the unit will go into the recover mode. Go to my computer and look for the drive which states "16MB Format" and copy the firmware files into it. Disconecting the cable after the files are copied will cause the player to reload the firmware. The player will restart and then shut off because of the Hold button position. Slide the Hold button back into normal mode and push the menu button to restart. The unit will power up and display the language settings. I went to the settings menu and changed the player USB setting to USC. I then placed the player in recovery mode again and went to the MY Computer again and set window to show hidden files. This allowes windows to see the database drive. I then ran chkdsk on the database drive which found a lot of crossed linked files. This then allowed me to delete all the files in the database. Upon comming out of the recovery mode the unit restarted normaly.
You can get the firmware at this site. http://mp3support.sandisk.com/firmware/e200/e200v101.02.18a.zip

Oct 11, 2008 | SanDisk Sansa E280 MP3 Player

6 Answers