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Swarosvski stone has fallen out

I've a ladies DKNY NY3715 watch only 15 mths old and I've notice one of the larger Swarovski crystal just above the clock face has fallen out. I'm so upset as I've no idea how it's happend. I've not damaged, banged or droped my watch so it's some how loosend and falled out without me noticing it's only happend within the last few days :( How do I go about getting it replaced or fixed? Can I walk into a Swarovski store and get them to replace it or do I have to go through DKNY? It was a gift for my 30th so I've no idea what store it was bought from to enquire through them? Your advice is greatly appreciated.

Posted by Danielle Riley on

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2 Answers

Dennis Fitzsimmons

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First thing I'd do is check my warranty. Some of the websites list DKNY watches with a 2-year warranty. Might still be covered. If it is, they will likely just trade you watches.

As for the rest of your question, if the stone was "set" with prongs, then one of the prongs was either bent or broken. That can happen if they snag on clothing. I'd be surprised if they were prong set. I'm more inclined to believe they were glued in. A jeweler can fix it, but the question is whether it's worth it. You might be able to find a jeweler who can get you a replacement stone and glue it back in. We did that all the time with our customers and never charged them a dime if we had the stone in our inventory.

Posted on Apr 30, 2017

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Earl Pigg

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Swarovski has been very responsive to my enquiries in the past. Try them first and DKNY if all else fails.

Posted on Apr 06, 2017

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4 Related Answers

escapement

Arturs Kalnins

  • 2338 Answers

SOURCE: Crystals framing my Haurex watch face are falling out.

You do not need exatly Swarowski crystals as they are mass produced for jewellery trade worldwide.
Pop into nearest jewellery repair shop and ask them to be replaced.

Posted on Dec 18, 2008

gemineye61

Janelle Schoonover

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SOURCE: i-have-a-ny3715-watch-with-a-stone-missing.it-was-...

Your best bet is to contact DKNY to see if they can replace it for you. Other then that, I would try a local jeweler. Here is a link for the DKNY service center: http://www.dkny.com/contact/ Good luck!!

Posted on Aug 12, 2010

Anonymous

  • 23 Answers

SOURCE: Hi. Can You replace a

It is probably replaceable. Try to locate a watch repair shop or and jeweler who repairs watches. If they don't have one, then contact DKNY directly.

Posted on Jan 13, 2011

Azrael SRL

  • 11800 Answers

SOURCE: I've lost several of the

Only the manufacturer could replace them - they are custom crystals and are glued in there with a special solution. But that would cost you more than a good watch is worth - well over $150. So just buy this one
http://cgi.ebay.com/Relic-Fossil-Gold-w-Swarovski-Ladies-Watch-ZR11775-/250779138683

Posted on May 16, 2011

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Crystals framing my Haurex watch face are falling out.


Hi, im a jeweller myself. The problem with jewellers and crystals is simple. Its a lot of work to replace something that doesnt cost a lot to buy (the crystals, not the watch). Swarovski are a commonly known producer of crystals, but you will probably find that simulation gemstones such as Cubic Zirconia are commonly used in newer watches.

I specialise in gemstone setting, and can also work with simulation stones and crystals, but it takes much longer to reset stones into a stainless steel watch case than into gold or platinum so the labour costs are much higher.

It depends how much the watch is worth as to how much you spend on repairs.

Hope this helps

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