I have the saem problem on a 2½ year one, and replacinf black with a known good cartarge from a design jet (same ink) does not fix it. I have the saem problem on a 2½ year one, and replacinf black with a known good cartarge from a design jet (same ink) does not fix it.
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The only thing to try is to run the cleaning software from 3-7 times, or until print quality is good. Right click the printer icon in the printer folder, select properties, then at the bottom click preferences. Locate maintainence, and run the clean and follow the instructions. If after 7 times the quality doesn't improve, you will have to replace the printheads. As long as the quality improves with each clean, continue to do so until it is acceptable.
It may be that an updated driver is needed; that would be available from the HP website.
You should be able to manually set the printer via the HP user software that came with it although it seems that Word should be able to do that automatically.
You say you replaced the cartridge but did you replace the print head. If you fully lift the cartridge cover you will see a row of print heads. The Cyan print head is C4811A. Try replacing this.
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If you feel lucky you can run the print head cleaner diagnostics. The print head may simply be dirty or clogged.
I have the saem problem on a 2½ year one, and replacinf black with a known good cartarge from a design jet (same ink) does not fix it.
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