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Re: shift key won't function
Sometimes, the keys stop working if the circuit below the kepad gets dirty. The keypad can be cleaned by unscrewing the laptop, however, I won't recommend to do it on your own if you haven't opened a laptop earlier. Get this done by someone who knows this stuff. On second thoughts, if cleaning the circuit does not do any good, its time to get the keyboard replaced of attach an external keyboard.
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Press the shift key and while holding down the shift key hit the f6 key located above your row of number keys,if that doesnt do it then look for a key on the top row that has a picture of a pad lock.Hope this helps,let me know,Thanks.
I have a Toshiba Satellite 5100, i can slot a screwdriver under the keys and flip them off and rearrange them that way but i am pretty sure that the only keys you can alter through the computer are the Function (Fn) keys.