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Question about HP OfficeJet K80 All-In-One InkJet Printer

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Telling me that the cover is open and cartridge jam.

Need help on this one. Im a IT Tech and have serviced a fair amount of printers in my time, but this one has got me realy stumped, so I need this one solved BIG time please. I opened or dismantle and served a officejet K80 where the ink had leaked all over the place. It totaly dismantled it and reassembled it again (no left over spares)after cleaning all the ink, plus the ink bay. I didn't break any parts or loose any one. I switched it back on and it did all the startup test,then it told me that the top cover is open and that I must close it and that I must replace the ink cartridge, the ink is brand new and original. I have switched it on and off a few times and still the same problem. This officejet is like 6 month old. Can anyone help me with this one please thank you....

Posted by Richard Rafols on

  • dmckoy Nov 10, 2008

    I have a similar problem where the unit had leaked in all over and had to be dismantled to be properly cleaned. Now it gives the message, even without being connected to the computer. "Clear Cartridge Jam, and then press enter" The cartridge no longer stops in the center when the door is open. It goes over to the far right corner and stays there. So you can't even get the change the cartridge unless you block it manually from going over in the far corner.

    Can you help? The cartridge movement seems to be linked to a clear disc shape with numbers on it like a clock face (on left side inside printer) that is attached to a silver shaft that turns when the cartridge moves from side to side.


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You may want to start from the begining. Unplug the printer from the wall and computer for atleast 2 or 3 minutes 5 to 10 wouldn't hurt. Remove the cartridges. Sometimes the computer thinks for the printer when it comes to ink levels. Before rehooking the printer to the computer. Turn the printer on, reinsert the cartridges, then hook the printer to the computer and reboot. The printer will hopefully work for you at this point. If not try the same, but uninstall all software and download the newest from HP. Let me know what happen. Good Luck, Tim

Posted on Mar 08, 2007

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Observe Cautions signs in printer.
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Telling me that the cover is open and cartridge jam.

Suggest you read your manual! Fax use standard phone line not internet connection!!!!!!
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