I can not install the philips device plug in , instalation CD is damaged

Perhaps CD-rom is damaged cause I can not install the program and my device is not recognised by windows media player or computer, I plug it in and nothing happends , I tryed everithing but I can not find GoGear digital audio player software and user manual that I can download on internet . I Can not register on Philips support pages my mp3 player is no longer produced. Number of model is HDD1620/00

2 more comments
Diana Brozic Mar 24, 2007

I can not open the second link, and I am sure that I have windows media player 10 installed, I don`t understand why computer is not detecting the player, cause first time that I installed it on other computer everithing was fine.
Diana Brozic Mar 25, 2007

when I try zo install the directory DM_WEB_ENG from link , a window pops up and it say that access is denied, what is wrong i don`t understand? The second directory is alredy instaled.
Diana Brozic Mar 25, 2007

I installed it, an than conected player, and it goes: your player is not connected . And I´m back at where I`ve started, and my model number is 1620/00 and not 1620/05 if that makes any differance.

7
tareks77 Apr 07, 2008

i have not the cd driver for Philips HDD1630 MP3 Player

what can i do ?

1 Answer

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944 Answers

Apparently if you have windows media player upgraded to version 11, there are problems with some philips players. They suggest reverting to Windows media player 10 may solve the problem. You must be running windows xp for this player 's software to work - else win media player should do it fine. here is a link to the manual for your player; http://www.p4c.philips.com/files/h/hdd1620_05/hdd1620_05_dfu_eng.pdf and here is the link to the drivers; http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=GB&slg=ENG&mid=Link_Software&cat=MP3_PLAYERS_CA_GB_CONSUMER&sct=HDD_AUDIO_JUKEBOX_SU_GB_CONSUMER&session=20070320110713_83.37.63.15&grp=PORTABLE_ENTERTAINMENT_GR_GB_CONSUMER&ctn=HDD1620/05&dct=PAL&did=ENG&file=/files/h/hdd1620_05/hdd1620_05_dmr_eng.htm which you can download and update your pc. Hope this helps :)

Posted on Mar 20, 2007

Anonymous Mar 24, 2007

2nd link seems to work fine - here it is again i think it could solve your problem;
http://www.p4c.philips.com/cgi-bin/dcbin...

:)
Anonymous Mar 25, 2007

Sorry that's the best I got - please try posting again and hopefully someone else can help.

Good luck :)

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How

IMPORTANT: Do not drag and drop pictures into the GoGear with Windows Media Player or Windows Explorer. Also ONLY JPG/JPEG images are supported.
First check your computer to see if you have the latest version of the Philips Plug-in installed.

Click Start > Control Panel > Add or Remove Program.
Search and select Philips Device Plug-in. Click “Click here for support information” to check the version.
If you already have the latest version (V3.13.00 for HDD6330 or HDD6320) (V3.14.00 for HDD1420, HDD1620, HDD1630, HDD1635 or HDD1830) then there is no need to upgrade.

If you need to upgrade your Philips Plug-in:

Launch Internet Explorer
Go to the Philips support site at http://www.ph ilips.com/support
Select your country & language.
Enter the model number and click on "Search".
Select the model number if there is more than one listed.
Click on Software & drivers on the left-side menu.
Double click the respective language under PC Software to save the exe file on your PC.
Download the file to your Desktop on your PC.
Run the LM_XXX.exe to start the installation.
Follow the screen instructions to complete the installation of Philips device plug-in.

Once you have the latest version of the Philips Plug-in installed, please follow the below steps to transfer your picture(s) onto your GoGear.

Launch Windows Media Player.
Go to File> Help> About Windows Media Player to check if the ve rsion is 10. If not uninstall your existing version of Windows Media Player and install the correct version of Windows Media Player from the installation CD1 or Microsoft's website.
Make sure the Philips Plug-in is installed on your PC. To check whether this Plug-in is available on your computer, go to Start> Control Panel> Add or Remove Programs and check if Philips Device Plug-in is listed. If not, re-install the software from the installation CD2.
Check and make sure that the "Enable picture support for devices" option on Windows Media Player has been selected.
Go to File> Add to library. From the menu, choose to add pictures from folder or by searching your computer. These files will be added to your library.
Note! Files that are directly under “My pictures” should be saved in a s ub-folder before adding them to your library. If you do not do this they will show up in Windows Media Player with the event name “Unknown” and they will not show on your player.
Click on the Library tab. Go to All Pictures. Click to highlight the item you want to copy. Right click on the item and select Add to> Sync List.
Click on the Sync tab and select "Sync List". Choose Philips as your destination in the device pane.
Click on the "Start Sync" button in the top left corner to start the transfer. Once the images start to synchronize the computer will show:
.
(If you cannot see the above Philips Device Plug-in pop up, your Philips device plug in may not be installed properly. Please uninstall and reinstall Windows Media Player& nbsp;using both installation CD ROMs.)
After the transfer is complete unplug the GoGear from the computer.
You can then view pictures (thumbnail view and full picture view) from the Pictures menu.