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Sounds like it may have a cold solider joint or a loose connection on the board take the top off blow out all the dust and look for a loose connection or a burned trace on the board
I get a similar issue from my Bush sound bar. The sound drops out when the tv programme/movie etc has a period of silence in the audio track or just very low background music (no speech). As soon as someone begins to speak it starts up, but usually it misses the first couple of words. Bar is connected directly to a Samsung tv via the optical cable. Any ideas?
It sounds like you have a intermittent problem in the driver output stage, it should be exchanged for a new one, because this is a problem that can not be fixed easily.
Are you watching 10HD off the air from an antenna? You are losing video and audio intermittently, which may just be indicative of a weak signal. Does your TV have a signal meter?
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