Black cartridge not printing

Have just purchased a new colour and black cartridge. The colour prints OK , but the black cartridge doesn't print at all, even though the printer makes all the right noises as if it is printing the doc. Please help - what is the problem with the black?

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Anonymous

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This might sound really silly, but when you removed the protective tape over the cartridge, did it all come off? I had this problem once, and the tape had separated, the coloured part had come off leaving a clear film over the print head. Once I peeled that off, all was well. Hope that helps. Aileen xx

Posted on Aug 22, 2007

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