Question about Symantec WinFax Pro 10.0 for PC

Fax once,Received Twice?

Im using a WinFAx PRO here in OUR office. I sent a fax to a certain number once but the recipient called me and they told me they received the fax twice having the same time. Where now is the problem? On my side of on them? Hoping for your kindest help. Thank you.

2 Answers

Anonymous

If this happens often , its a problem with your modem setup in WinFax. Try turning off ECM / 2D Compression options
more info at http://www.getfaxing.com support forums

Posted on Apr 24, 2008

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64 Answers

It is mostly likely on your end. Sometimes if the line drops or for some reason the fax is interrupted it will resend the entire fax. I wouldn't worry about it unless it's faxing twice each time. If it is, check the settings closely in the software to be sure there isn't something strange set to send twice.

Posted on Mar 28, 2007

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