HP Photosmart C6280 Printer Logo
Posted on Dec 11, 2008
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Cannot scan to computer

Printer states "no connection to computer" everything works, i can type and print, print pics. but unable to scan to save to computer>

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  • 6 more comments 
  • SGBrown Dec 11, 2008

    I have the same problem trying to scan to an iMac with 10.5.5.  I've tried scanning to the computer using the software to save a PDF to Documents.  I now have a folder called "Scanner Output" in my documents, but it is empty.  I also tried using the menu on the HP C6280.  In the Basics Guide, it says to Press Scan Menu, then arrow down to select Scan to Computer; yet, that is not an option.  I can scan to print, or scan to memory card (which also doesn't work - it says memory card is read-only).

  • ocliff80 Dec 31, 2008

    Can not get scanner to work. Have been trying for months to get this to work. Try everything I read and can not get this printer to do anything but print from computer.

  • tdmcguire Jan 06, 2009

    I am having the exact same problem.. I can print, and even scan to print... but I can NOT scan to send to my computer. I have been able to in the past... this is something new. I looked on hp.com for some help but cam up empty handed....

  • Anonymous Jan 07, 2009

    me to! it worked earlier this year but now when I really need it is gone!

  • Anonymous Jan 12, 2009

    i'm having the same problem - need help!

  • jtrepus Jan 13, 2009

    I am having the same problem...I was able to scan to the computer in the past but I can no longer get it to work.

  • dgraham1964 Jan 22, 2009

    I have had my printer for 6 months and love it, but I just tried to scan to my computer and I can't seem to set it up. I've tried reinstalling software, updating the software, adding a new device and plugging in the IP address. I'm frustrated.
    Denise

  • TrytoFix01 May 11, 2010

    Are you using the scan button on the printer or the photosmart software on the computer?

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  • Expert 97 Answers
  • Posted on Jan 23, 2009
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Related Questions:

1helpful
1answer

Does this printer scanner scan to save to the computer and if it does how do I do that.
What OS are you using? How is the all-in-one connected to your computer. To scan to the computer, you need to install the full software package (if it is available for your OS). If only the OS drivers are available, you will be able to save scans. However, you can only initiate the scan from your computer. Additionally, if you have the all-in-one connected to a print server (or router USB port), the scan features will not work. (The scanner requires two-way communication with the computer and can fail if you use a USB hub, bad cable, or a long cable. Thus try a new cable of less than 6' in length if you can't launch a scan from the computer.)

Next: use the Canon software (MP Navigator EX) and initiate a scan. You will need to adjust some settings to make sure that the program knows what program to open when you press the scan to computer button. The monitoring software will need to be running to identify the button presses. To set this, select Preferences, then the Scanner Button settings tab. Select Actions and then choose Save to PC in the Event drop-down menu. Use the first scan to set the default scan preferences and destination folder. Then click OK to save the settings.

If you do not have the MP Navigator program, use any scanning program on your computer. For Windows 7 and 8, there is Windows Fax and Scan that can work with the MP252. The Apple Macintosh has a similar program. Third party software will also work (Nuance's PaperPort, for example).

See page 318 in the Advanced section of the manual (available from Canon) for screen captures of setting MP Navigator. http://www.canon-europe.com/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MP_series/PIXMA_MP252.aspx?type=manuals .

I hope this helps.

Cindy Wells
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Nov 06, 2014 • Canon Ink Cartridge for Pixma MP252
0helpful
1answer

My printer won't print. It will also say "unable
Ok, for the printing part you should check the following:
-connection between printer and computer
-make sure the machine is not in power save mode
-make sure machine is online; click start, printers, choose printer and make sure 'Use Printer Offline' is unchecked
-reinstall the drivers from here: http://welcome.solutions.brother.com/BSC/public/as/au/en/model_top/colormfc/mfc5490cn_all.html?reg=as&c=au&lang=en&prod=mfc5490cn_all

Now regarding the scan error, seems to be a mechanical error. Remove and objects that might stop the scanning to proceed. Also, check the manual for Troubleshooting on the link above.
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Nov 14, 2010 • Brother MFC-5490CN Flatbed Inkjet...
0helpful
1answer

Scan was not successful
Try a new USB cable. Directly connect the printer to the computer if using a hub or print server. Try plugging the unit into a different USB port. Scanners require bi-directional communication with the computer and are much more sensitive to anything that may interfere with that communication.

Do you hear any sounds that indicate that the light source is warming up and moving in the unit? Check if the scanner has a travel/shipping lock and unlock it. If it isn't moving, then you may need to service the unit.

I hope this helps.

Cindy Wells

Read full answer
Apr 02, 2010 • Lexmark X9350 All-In-One InkJet Printer
2helpful
2answers

How to scan with hp officejet j4680
Hi,

Please install the printer software and try to scan via the installed software from the computer. Or, start scan using scan button from printer; after installing software.

Regards,
Rizwan
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Mar 02, 2010 • HP Officejet J4680 InkJet Printer
0helpful
2answers

There is no "Scan to Computer" option on my printer
Hi
It was my solution which was sent as clarification request.
Choose "Scan&Print" . It creates a file and saves. you have to find the location by doing a search.
luciana44
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Aug 30, 2009 • HP Photosmart C6280 Printer
4helpful
1answer

Problems with HP Photosmart C6280 All-in-one Printer
Populate the destination list You must populate the destination list in HP Solution Center for the Scan To function to work. Follow these steps to populate the destination list.
NOTE: HP Solution Center is the software that came with the product. You must make sure the software is installed on the computer for all the product functions to work correctly. The software is also necessary for completing this procedure. Install HP Solution Center if it is not already installed.
  1. On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center . HP Solution Center opens.
  2. Click Scan Settings .
  3. Click Scan to... Setup .
    NOTE: It might take several minutes for the list to populate. If the appropriate programs are already listed as scan destinations, discontinue this procedure. You must reinstall the software.
  4. Click each program to include on the Scan To Destination list. Figure 2: Add destinations c01404190.gif
  5. Click the Add arrow. The program listing moves from the left side of the screen to the right.
  6. Click OK .
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Jun 23, 2009 • HP Photosmart C6280 Printer
0helpful
1answer

Scanning to import to a computer
Normal 0 The best way to scan images to save on your computer is touse the scanner software on the computer. Not the scan function on the scanner.
You don't say what type of scanner and software you have but usually scannersoftware works this way:
1) Place photo on scanner
2) Open scanner software
3) Using the software, Initiate scan
4) Name the Scanned item and save it to your desired location/folder
Note: some applications will automatically save to --My Documents--My Pictures
5) Repeat process for each pic to be scanned.
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Jan 29, 2009 • Office Equipment & Supplies
0helpful
1answer

Scanning pics to computer
Download both a manual and a users guide to follow:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=13368#DownloadDetailAct

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Jan 26, 2009 • Canon PIXMA MP160 All-In-One InkJet...
0helpful
1answer

Scanner not working..
This is what HP has to say about unable to scan
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00803473&lc=en&dlc=en&cc=us&product=441125&rule=662&lang=en

if this doesn't fix the problem, you have to uninstall adn reinstall the software.
Note: install the printer software on the computer first, then connect the printer to the computer.
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Nov 05, 2008 • HP Officejet 5610 All-In-One InkJet...
0helpful
2answers

Initialization failed - Unable to acquire TWAIN-compliant device

Hello,

 

I have seen your message stating that "Initialization failed - Unable to acquire TWAIN-compliant device" error is received when trying to connect USB-Parallel type to your Laptop.

 

Well,  Printer  Panasonic UF4100, recommends to use only " Printer/Scanner Interface as Bi-directional Parallel (IEEE1284) " means you need to use Parallel cable to connect Printer to the Computer/Notebook.  You may receive some communication error messages if you are using a  "PORT REPLICATOR CABLE"( USB TO PARALLEL connector).  The error message that you have received is related to the communication error. Futher, if you use same USB- Parallel cable for long time the Printer Hardware functionality might go bad, since Printer memory gets confused and will not read or detect the Cable , since it is not a cable to use  mentioned by Panasonic Manufacturer.

 

Let me tell you, general functionality of Printer like Printing would work even if you use USB-Parallel cable. But it is not a case with Scanner and Fax functionality.

 

Hence, I recommend you to use only Parallel cable to connect your Printer to the Laptops.

 

I hope that this will resolve the issue for you.

 

You can email me at [email protected] if you need further assistance.

 

Bye.

Read full answer
Oct 17, 2007 • BafoTech BAFO BF-1284 Parallel Adapter
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