No connect, no dial tone

I got new replacement batteries for the phone since the technician who I contacted said the battery is no longer working. I charged it fully for 12 hours. But when I press PHONE, the display says: NO CONNECT instead of PHONE ON, and there is no dial tone, just a noise. I checked everything the VTECH FAQ/Troubleshooter suggested but nothing seemed to help. I can't contact VTECH tech support because I'm not in the US now. I wonder what could be causing this problem. I know it's not an interference because I have tried to install the phone away from all appliances, etc. that could cause interference. Does anyone know what could be wrong? Please email me [email protected] Thanks! -Maria

5 Related Answers

Anonymous

264 Answers

SOURCE: Manual

Hi,

I have provided a link below where you can find the manual for your phone.

http://www.vtechphones.com/vtechui/support/manual.cfm?manualID=364

I hope that should help you fix the issue you are facing. Will wait for the rating to know the result.

Thanks
Sammy

Posted on Dec 06, 2007

Anonymous

79 Answers

SOURCE: VTECH VT9121

On the handset the IN USE/LOW BATT LED are one and the same. If it is blinking during and after charging and you cannot dial out or hear a dial tone, replace the battery.

Posted on Sep 01, 2008

Anonymous

98 Answers

SOURCE: Phone not working

If the VTech is plugged into a different phone outlet than your touch-tone, then I know what your problem is. There are two wires that are hooked up inside the outlet box that run to the jack that your phone cord plugs into. One wire is for the "ring", the other one is for "tip". If these two wires are hooked-up backwards, it will cause you to have a dial tone whether you press any number buttons or not. Don't fret...it's an easy fix. If you pull the cover off of the outlet and reverse the wires meaning that if depending on which two are hooked up to the jack, whether it's the black and yellow pair, or the red and green pair, all you have to do is loosen the two screws that are securing the two wires that are going to the actual jack, and reverse them. Then just tighten the screws back up and replace the cover on your outlet. You should be ready to reach out and touch someone immediately! Hope this helps and have a great day!

Posted on Nov 23, 2008

Anonymous

1 Answer

SOURCE: V tech phone---"can't connect" message

Solved it by checking the GFI outlet in my kitchen closest to the phone---That was it! problem solved

Posted on Nov 30, 2008

Roy McCallop

2 Answers

SOURCE: I can't dial out from my handsets

Here is something to try:

Disconnect or unplug the power supply (the small black box that is plugged into the wall outlet) wait for 30 seconds and then plug it in again. Sometimes the power supply needs to reset itself. It worked for me.

Thanks,

monotary

Posted on Jan 25, 2009

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