Question about HP PSC 1610v All-in-One Printer
Problem started with an error message after powering up the printer, to the effect that the color cartridge is not appropriate for use in the 1610. Assuming this just meant the cartridge was empty, (I had successfully used it for some weeks already), I bought a new one and installed it. First the screen scrolled a message that the correct cartridge is installed, then it prompted me to press OK to start the cartridge alignment process. This process was interrupted by a message that I need to remove and check the color cartridge. Removing it, checking, and reinstalling it results in the same repeated message to remove and check it. Thanks to anyone with helpful suggestions!
Either your printer is defective, or the cartridges are defective. Tech support people have very little room to help in a case like this, so please do get in touch immediately with Tech Support, no matter where they are taking the call from (India, Canada, Mexico, Philippines etc.) and request that your case be escalated to a Case Manager, not a supervisor (you rarely get them on the phone anyway). As a faithful HP customer for the better of 8 years, I've just gone through the same excruciatingly frustrating experience trying to replace my dying 7410 with what they suggested on the phone, i.e. a PS C6180, and immediately was confronted with the following: --"new" printer not "initializing", hose cartridges missing from the package, a set of hose cartridges sent to me were not functioning . . . and tech staff dragging their feet etc. The whole thing is now resolving itself, 6 days later, thanks to the fact that two kinder tech support individuals actually had a conversation for action, vs. the "I can't do that" responses in previous calls. As your case gets escalated to a case manager, you will have no problems getting an immediate exchange for your defective printer. Make sure that your warranty gets transferred to the new printer Serial Number if you happen to have bought additional warranty time with your first printer. I hope this helps! All the best, and don't give up! :-).
Posted on Aug 14, 2007
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