Question about Kenmore 98702 Stacked Washer/Dryer

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Washer will not fill with water

I am not a technician but have experience with general electrical circuits. I had finished washing one load of clothes, no problem. Then as I prepped the next load...no water. The spin cycle worked fine but I did not hear the water valve solenoid engage to open, allowing water into the machine. Recently I had the control panel off while fixing the dryer door light switch (do not forget to de-energize before accessing!). What I found when I took this panel off again was a wire (washing machine side) that had shorted against the chassis! So, when you remove the control panel ensure you support it to prevent over stressing the wires it dangles from in this condition.

Posted by Wes Willand on

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Anonymous

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  • 16 Answers

Sounds like the water solenoid has gone open-circuit. Tom.

Posted on Mar 09, 2007

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E11 error code

Good Morning Juan, thank you for allowing me to assist you!

Generally, error code E11 indicates that your washing machine is taking a long time to fill (or is continuing to fill).

    ·Is the incoming water flow normal? If it is, does the fill water continue to enter the washer? If yes, disconnect power from your washing machine. Did the water fill stop? If so, a service technician may need to check the pressure sensor or switch to determine if it needs replacement.
    ·If your water flow is abnormal, double-check water faucets to ensure they are in the "on" position. If on, your incoming water pressure may be above 30 PSI and could need adjusting. Check for any kinked or blocked water hoses or clogged water screens. If you've cleared the water screen and/or unblocked any kinked water hoses, and the problem still persists, it could possibly be a water inlet valve assembly.
    ·If you have checked all of the above, your washer may need a main control board replacement. I would recommend contacting a qualified service technician to further assist you in diagnosing this issue.
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