I don't know why you are trying to collimate the scope. This is a complicated procedure and is probably not the first thing a newcomer should be doing. If it is a new scope, the collimation ought to be OK anyway. Are you having trouble with coma? If you don't know, or don't know what that is, then collimation is probably not the problem.
If the problem is that you are not able to see what you expect in the telescope, then that is likely to be something other than the collimation being out. New telescope users are taken by surprise at the difficulty of just pointing the telescope in the right direction to see anything. The field of view is quite limited, especially if you are using a high power eyepiece. The higher the power of eyepiece on a telescope, the dimmer the image, the more difficult to aim it at any chosen object, and the more difficult to focus. When the scope is not focussed, even if there are stars in the field of view, they will only be faint blurs.
I suggest that you try the telescope first in daylight (NOT pointed at or near the Sun), using the least powerful eyepiece (the one with the largest number). Try it on objects on the horizon, remembering that they will appear upside down. This is a good time to get the accessory finder scope lined up with the main scope, too. When you have become familiar with the low power eyepiece, try a higher power, which will focus at a different point (and be harder to find objects with). Then try it out at night, on a bright, easily found object like the moon.
Poor collimation will affect the quality of the image, but any other problem will be due to something else. I suggest that you visit THIS WEBSITE
for a beginners guide.