Cant get my internet to work

Provided there is no hardware problems, this issue is fairly easy to resolve.

1. Completely shutdown the system
2. Unplug power to the cable modem.
3. Wait 3 minutes (This allows the temp memory of the cable modem to scrub)
4. power on the cable modem, let it reset (Takes about a minute)
5. boot the system.

Normally this will force the cable modem to renew the MAC address of the device connected and give you a valid IP address.
If you still have an APIPA address, try right clicking the local area connection ICON and click REPAIR
If still no connection, reboot computer in safe mode w/networking and try again. If you get a connection then the issue is software (Firewall, Virus, Malware)
If you still are not getting a valid IP address, check your cabling and connection (Replace cable with a known good one if available) or try a different network card.

make sure that your router is acting like a DHCP server.
also make sure that your pc's ip is set to "obtain automatically" under local area connection->properties->internet protocol->properties

I Think you ISP must be DSL.
Your internet is working with the old router when it is in bridge mode.
Check the IP address of your computer when it is connected directly to the modem and NOT in the bridge mode. Suppose the IP address is 192.168.X.Y. After that connect your computer to the ethernet port of the router. DO NOT connect the modem to the router. check the IP address of the computer again. Suppose the IP address of the computer is 192.168.A.B. Now make sure that both the IP addresses are not in the same range that means X is NOT equal to A. If they are same, then open the set up interface of your router and change the Local IP address of the router. that will help.
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If the modem connect to a coaxial cable its cable, if connect to a RJ11 aka Telephone cable is DSL. Most of the modems connect the computers via RJ45 aka Cat5 or network cable. For this type of connection you do not need drivers.

If the computer not connect to internet, check for the NIC card driver in COntrol Panel. If the drivers are good, then open the command prompt (go to START | Run.. | Type cmd and press ENTER) and type ping 127.0.0.1, if you not have a success the network card is bad. If successfull...

Type ipconfig, if you have return IP of 169.254.x.x then your computer is not getting an IP. reset the router and check again.

When type ipconfig you have to display one of these IP address . 1) 192.168.x.x 2) 172.16.x.x 3)10.0.x.x. If you cant connect check for third party software installed.

Check the Device Manager to see if the Wireless LAN device is working and enabled. If not reinstall the Wireless LAN driver.
If the Wireless LAN is OK and enabled then sometimes when you bootup the Wireless LAN card doesn't get an IP address from the wireless router. This usually has a red X on the wireless connection icon and sometime you get an error message "Limited or no connection".
To get the router to issue the wireless LAN card with a new IP address, righr click on the Wireless icon and click on Repair.
You can also power down the router wait 15secs and power up the router again then reboot the computer.
If it still doesn't work you could have a faulty wireless card, see it your friendly computer shop can test it for you.

Hello,

First, I would try resetting the modem by unplugging for 10 seconds or so and then plugging it back in. To be on the safe side, I would also reboot computer. AFter that, I would try to see if it picks up valid ip address. If it doesn't, you may need to call your cable internet provider and perhaps get the mac address of your modem in their system (if it's not already)

Dman

Hi and welcome to FixYa

You most likely have set some security, and forgot all about it.

Access your router and se if I´m right.

If you still have this problem, come back, I´m here to help.

/Teis

Hi

Open command prompt and do ipconfig and make sure that you are getting a valid IP address .
Default gateway should be 192.168.2.1.and if you are not getting valid ip address then check if your ip is assigned manually under TCP/IP properties .It should be obatin an ip address automatically .
Also make sure that modem is connected to modem port .
Also try to disable all firewall from your computer
If you are getting valid ip address and then try to ping 192.168.2.1 in command prompt .check if your getting any replies .If your are getting replies then it could be issue with your Internet explorer settings

Let me know if it doesn't work .Feel free to send me a mail [email protected]

hi. i work for verizon tv, internet and phone. and the tech was wrong. it is the unit it self how old is it?

hi
go to network properties see you your network setup properly.
then ip adderss 192.168.1.1 press tab ok.
go to internet wirzad setup internet properly.....