Sending faxes I am not able to send a fax. I have comcast for all my services which means I have phone, computer and tv all in one. the modem for the 3 is always hooked up to the printet, computor and phone. I cannot figure out why it will not send or receive a fax. Thanks, Diane

Fax machines usually only work over regular phone lines, not through digital cable or DSL systems. If your phone is a VOIP phone, it is a digital system and your fax will not work. It needs to be plugged into the Plain Old Telephone System (POTS) which is an analog system.

There is nothing wrong with your modem. Comcast charges extra for a second line. Depending on your model of fax machine, there should be both an input ond an output on the back of the fax machine. Plug the fax machine into line 1 on the modem. Then, plug your phone into the input on the back of the fax machine. If you fax does not have both in and out, then you can purchase a "Y" phone line adapter from your local electronics store.

ps. VoIP is a digital line... Facsimiles are analog signals... Sending analog signals over digital lines is not recomended. If you are wondering "why?" (and understand tech jargon) VoIP is sent via UDP, which is a connectionless protocol (does not retransmit dropped packets) Fax machines use TCP, which does resend dropped packets. This variance in Qualiy of Service sometimes cases strange activity such as both lines (sending and receiving) dropping connections, faxes taking a long time to transmit (due to constant resending loops), etc. It does work... kind of. I would just not assume that faxes made it to their destination until it gets confirmed.

The fax is sent through the fax modem in your computer. All this printer does is scan the images for you and send them to your fax software which then dials the modem and sends the fax.

Fax machines are ANALOG devices. Comcast phone lines are DIGITAL.

the 5610 will send & recive with comcast try to do the test from the unit itself. Try to send a test fax to HP 1-888-473-2963 it will send you a return fax

Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

Hi ,
The 924 printer which you have is not a standalone faxing printer, in order to send or receive the faxes the printer should be connected to the computer and the phoneline should be connected to the internal modem of the computer and you will be able to send the faxes by scanning the document from the printer, you will find a software called ALL IN ONE CENTER installed on your computer , open the All in one center and then click on FAX Now and you will be able to send a fax.

I HAVE A BROTJERS 770 AMD ALL I DONE WAS GET A 2 SPACE TELE JACK AND PLUG IT INTO MY MODEM FROM COMCAST AND PLUG MY PHONE AND FAX INTO IT AND CAN RECEIVE AND SEND

I get calls all the time about fax issues. I work for Comcast and have guided people to the right answers about third party devices. We use a digital connection. Analog is a dying medium. Most calls are concerning HP and Brother but I know others fax machines have had problems too. The new HP machines have a digital setting. HP is aware of digital issues and can help you. It is unfortunate that old fax machines are not digital but a new fax is inexpensive if you wish to buy one. Analog takes up too much space. An example: Six digital television channels can fit in the same space (bandwidth) as one analog. That is why the FCC mandated the change. The same goes for phone lines. I Google almost every problem concerning fax machines and if you go past all the upset comments you will get to the comments that offer remedy. I also wanted everyone to know that a second, no frills fax line from Comcast is very inexpensive and our way of offering a dedicated fax line intead of a distinctive ring fax option.

Sending a fax by DSL requires one of two methods: 1. You obtain a DSL line filter suitable for connecting a standard voice telephone to the DSL line, then connect an analog fax modem to the line through the line filter. 2. You hire an Internet E-faxing service. See · http://www.slipstick.com/addins/services/fax.htm#internetfax · http://www.slipstick.com/addins/services/fax.htm · http://www.savetz.com/fax Tim