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Press [User Tools] key. Press < or > until "2.Fax Features" is displayed. Press [OK] key. Press < or > until "3.Setup" is displayed. Press [OK] key.
Press < or > until "3.Date/Time" is displayed. Press [OK] key several times to step through to time setting. Set correct time with number keys. Press [OK] key. Press [User Tools] key to return to standby mode. Reference page 60 in the Advanced Features manual.
Have you tried replacing the ribbon cartridge? If that doesn't resolve the problem, then there is a fault with the thermal imaging head. You did say both Recieved faxes and copies, correct? If faxes you send out are clear, then the above mentioned would be correct. Let me know, please.
Silly question: you have checked that 1) the cord from the fax machine to the phone line is connected, 2) that you have it in the correct port on the machine (try switching it to the other one), and 3) the number that you are dialing is in fact correct and a fax machine number? (try dialing it on a voice phone with the receiver held away from your ear; does it make modem/fax machine noises?)
Three very basic things to check before you pay somebody's service fee . . .
What is printed on the top of your received fax's is determined by the sending machine. If the user at the other end does not have name ,date and time programmed into their machine correctly then you will get printed on the top of your received page whatever is in their machine.