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The low humming sound is the motor that opens and closes the drawer. It is moving, but the movement is not being transferred to the door by a pulley, a belt or a gear, When you open the drawer completely, it should stop. When the drawer is closed completely it continues to run until the disc is in the proper position to play. As long as that motor is running the DVD will not work because the disc is not in the proper position,
If pressing the button on the CD/DVD drive does not open the drawer you can look for a small hole on the face of the drive, usually just below the drawer and about 1/3 of the way in from one side. Straighten out a paperclip and insert it into the hole. It should go in about a half inch then stop. Push a little harder and it will travel farther in and release the drawer.
Somehow your drawer was put into a showroom mode. In this model, with the power off, push ECO and Power button for 5 seconds. (ECO first then Power and hold for 5 seconds) this should clear this out.
If you still have issues seen me another message and I will respond as quick as possible. Taking my daughter out to a party tonight.
What exactly do you mean? A DVD or CD will not automatically eject. You must tell it to. If, however, you mean that when you press the eject button it doesn't come out, then the drive has a problem. You can push a paper clip in the little hole in the front and the drawer should come out. If you can eject it manually but not with the button, then your drive is bad--perhaps something broken in the button. You can also go to "computer" or "my computer" and right-click on the CD/DVD drive and choose "eject" to see if it works by using software.
the disc may be jammed. try using a paper clip straightened a bit and insert into the little hole in the front of the dvd door. that should release the dvd drawer. if the drawer can not be pulled out because of a disc jam, you can try to close the drawer again and gently shake the dvd player side to side, front to back to jostle the disc back into the tray/drawer. then try the eject button again. failing that, you can try to remove the outer case and that ought to give you access to the disc, and allow you to see where it is relative to the tray. try that and let me know how you are progressing with this problem good luck mark