My sister had a problem like this once. The jack was loose. We took it to Best Buy and they just took it back. She got to trade it in for an i-pod. It wasn't even in Warenty any more. SO i suggest befor you take the back off yourself, take it to someone who knows all about this stuff, you may be suprised on the outcome.
If you are having trouble with the sound cutting out, I suggest checking your equalizer, before you open up the player. On some of the e-series players, the custom eq ruins the sound out of one or both of the speakers, and returning it to the normal setting will alleviate the problem. It may be a firmware problem, as that has been suggested..
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The right ear plug internal wire is cut off due to wear and tear. This is common problem with earplug especially if if you pull by the wire of your earplugs. The solution is to cut open the wirings of your right earplug and reconnect, resolder it, and tape the bare wires, to restore the sound. However, it will be unsighty. So, the best thing to do is to buy another.
Interesting problem but I have repaired this problem before. This is not going to be something you can fix yourself.....believe me... I have 30 years of experience in Electronics.
The headphone jack either has to be resoldered or replaced. When its loose, in most cases the pins of the jack are broken and/or the printed circuit board tracks have been torn off the board. The jack is a surface mount part.
A new jack must be installed but there is no way to solder in a new jack because the printed circuit board tracks are gone. The new jack must be installed with epoxy to the board and new wires have to be soldered from the printed circuit board to the jack.
There's around 2 hrs worth of work involved in this repair.