HW6910 PDA - GPS Map problem

Connect the GPS to the computer. Forget the Tom Tom home for a little while. Use the windows explorer or file manager. Check whether the TomTom is shown as a drive. If yes, Right click on it. Then click properties. Check how much is the used space and how much is the free space. If you see that there is only about 50MB free space, that could be the reason. Tomtom update do not seem to overwrite the map file. Now check the properties of the new map file. It may be approximately around 1.3 GB to 1.5 GB. Since I do not have a Europe map I do not have the correct size. If the new map size is anything bigger than the available space on your GPS drive, then the update will not complete and crash. Solution. Copy the existing map (North American map has a name something like USA_Canada_and_Mexico_P) folder to your computer. Once you have a secure copy, delete this map folder from your GPS drive. You will now see that you have approximately 1.7GB of free space. copy the map folder from your CD to your GPS drive. Once copying is complete, safely remove the GPS from USB port. Restart and try it out on a known route to check efficiency.

If memory map card is new ask replacement , it may be faulty

I am assuming that, without being a GEEK, you are sufficiently proficient with a computer. I will describe the procedure with all the necessary details. I use Windows XP and all folders I refer to are in Windows OS hierarchy. I have tried all except starting from the SD card, I happen not to have a 2GB card ready.
I suggest you read the whole post, think about its feasability from your point of view, and proceed from there. If you have any misgivings about what I say, DO NOT DO IT. I shall NOT BE HELD RESPONSIBLE FOR ANY DAMAGE TO YOUR GPS.

First of all you should install the HOME application on your computer. Then you connect your GPS to the computer. When it asks you if you want to connect to the computer tap YES, and the HOME application will launch. You may let it perform an update (if any ) of the OS (application that manages the GPS). Do not let it make any update of the OLD map. On each screen you have a CANCEL button.

Use the TomTom Home Application to backup your device. The backup will be stored on your computer, and you will be able to restore it in case of a problems.

Disconnect your GPS and insert the SD Card in slot. Then connect the GPS to the computer and let it communicate with the HOME application.
When HOME launches it will show you the internal memory of the GPS and the SD card and you are asked to select from where to run the device. Select the external SD card.

If any thing goes wrong STOP.

In the main window of the HOME application use the right arrow to go to go to Backup and restore icon. Click the icon, HOME will restore the application and the old map, all that is on the internal memory.

If that does not work, I think you should copy the content of the backup folder \My Documents\TomTom\HOME\Backup\GO\Backup01 on the SD card. and try restarting the system from the external card.

What remains to be done is to look for the new map and put at the right place in the HOME folder.
Here I will show you the directory hierarchy in WindowsXP
On my computer the map is
\My Documents\TomTom\HOME\Download\complete\map
In this directory there is folder called North_America_2GB. It contains a 1kB activation Zip archive file, a 1.5GB map zip archive, a 6kB table of contents (. toc file) and two image files.

Once the application and the map are on the external SD card you should be able to start the device from the internal memory or the SD card. When you turn it on you will probably see two icons (one of the internal mempory and the other for the SD card) . They will be flashing for a short while. You have to tap the one that you want to start with.

You will need to Purchase and load required US MAP(s) via 'TOM TOM HOME'.
When the new MAPs are registred to your device, you can then use the 'Change preference' -> manage Maps -> Switch Map -> then select the appropriate 'registred' US MAP.

Please note: always backup your GPS via 'Tom Tom Home' backup utilities first!
If you have limited storage, you may need to delete your existing map(s), that were previously back-up, before loading the US Maps

If the software crashed whilst updating, you will find that if you try to restore from a complete backup when you switch on next time it will either say you cant use the map or will just freeze, fix re format both the internal memory and the memory card, then find where tom tom home had stored the files, then using windows copy the contents from the 2 folders back into the relitive internal and external card, you will then find that you will get the mesage that you cant use the map, this is because tom tom home doesent always put the map data into the correct folder, to fix this find the licence data and the map data that has been stored on the sd card instead of the internal memory and copy it into the internal memory, before switching off press the reset button, when you switch on you should find that you have a working tom tom

This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.

This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card

• Connect the device to your computer.
• Open the TomTom Home application.
• Click on 'Update My Device'.

This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you updat.

get the latest tomtom Home 2.5 application from www.tomtom.com and use this app. to install your new map. you may need to set up a registeration when you visit tomtom, but the map should go on to the device as long as you have room. put everything else i.e. phonebook, music, pictures on to the card.

If you have TomTom that have the slot for SD card, then it should accepted the SD card. The instruction for how to use the SD card is simple, but it is hidden in the TomTom Home, that's why it's difficult to find it. Below are the instruction how to use the SD card.

1. Format the SD card (FAT32) and do not stick the SD in the slot yet
2. Run Backup (connect TomTom device to computer)
3. Disconnect TomTom from computer and turn off
4. Slide the SD into the slot and connect TomTom back to computer (choose "yes")
5. In the TomTom Home menu, Choosen Backup & Restore >>> and choosen Restore

TomTom Home will add all applications to the SD card. So the internal memory still have the applications and the SD card also had the same applications. Everytime you slide the card in, TomTom will automatic detect and use it as its primary storage, if it not detect, you can go to the device menu and pick the device to connect to.
Whenver you take the SD card out, then TomTom will use its internal memory.

Hope this helpful

If the map needs to be downloaded from the computer to the memory card in the Tom Tom