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Question about Casio Exilim EX-Z500 Digital Camera

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Power turns off

When I turn the camera on the lens comes out, the operational light keeps flashing green and the lens goes back in. Battery is fully charged. Will work in play mode but not rec mode. Camera is less than 1 year old

Posted by ANN SMITH on

  • Anonymous Jan 31, 2009

    When I turn the camera on the lens comes out, the operational light keeps flashing green and the lens goes back in.
    Battery is fully charged.



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2 Answers

Anonymous

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I was having the same problem... I put the camera in the cradle with it plugged into usb and then pushed play mode... the camera went to play mode and then i pushed and held the camera mode button while i was removing it from the cradle... it ended up turning on!!! i have no clue.. very weird

Posted on Dec 17, 2007

Misty Hoffman

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  • 374 Answers

I would first try taking ur memory card out and see if it will power up in the record mode then. If it doesn then that means that you have a bad memory card. If it doesn't turn on then you are going to have to send it in to have it repaired.

Posted on Jul 08, 2007

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When I turn the power on, green power light comes on, lens comes out half way but then freezes and green light goes off, camera unresponsive. battery is fully charged and I have taken it out and put it...

Hi.

This is a common problem , generally indicated as lens error. The problem is often caused by dirt or dust in the lens gears.

Possible reasons are :

  • Faulty lens mechanism or jammed lens (camera usually turns off by itself in this case)
  • Main board faulty.
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  • If there is no power at all it is the connector from batteries to main board, this is also a ribbon cable.

You can attempt tapping gently the back of the camera while turning the camera on. Sometimes this can help the lens out.

If that does not work, then the lens must be taken apart.

I summarized the problem in this article: Lens Error.

If the camera is less than one year old will be replaced by manufacturer.

If your warranty is expired you can get an estimate for repair from manufacturer, or from a third party like Advance Camera here :Advance Camera Repair you can book the repair online.

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Remove the battery
Clean the metal contacts on the battery using a clean cloth

Pls test with an alt. batt.
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Pls. take the batt out of the camera. Insert the charger into the unit from the main socket and turn the camera on. If the camera works you will need to replace the batt. If not you will need to order a No power repair.
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Possible that the Lens Mechanism is out of sync. If its still within warranty just bring it in and have it serviced. If not I may be able to help you out but it requires dismantling the camera,..

If any one knows a quicker and easier way maybe they can post it here But as far as experience goes thats what happened with mine,

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