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Reset the player first. If that fails: Try this: disconnect the player from the
computer, turn it off, hold in the volume + button, and reconnect the player to
the computer while holding the volume + button in. Keep holding the volume +
button for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says Found
New Hardware Wizard.
-Tha Mp3 Doctor
What you have to do is plug in your mp3 player to your computer. Go to my computer and find the ilo icon or where it says ilo. Right click on the ilo tab and select the format option. A seperate window will appear and at the bottom click start ** THIS WILL ERASE ALL OF YOUR SONGS, BUT IT DOES WORK ** after it is done formatting, it should work just fine
your ILO has somehow lost its file structure. look for a tiny pinhole to reset the device. if none, then remove batteries to attempt reset. if still no songs, then firmware upgrade if possible or copy file structure (using windows) from a friend's ILO.