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cd/rw drive has shifted due to unit being bumped, Tray is binding or blocked. Remove the back panel. Remove 4 screws on the bottom holding cd drive. Now you can push the drive slightly back. On the left side of the drive there is a white nylon cam. Push in with a screwdriver and the tray will open so you can manually remove your cd. You should be able to cycle the tray open and closed now. Replace the four screws but cycle several times after tightening each screw. Replace the back.
Check the tray loading belt of your cd player. If the loading belt is over sized then this problem can occur. Normally the loading belt will become over sized after a few years of use according to the weather condition. . If so the loading tray will not go inside fully and will not engage with close sensing switch. if so the it will open automatically without any external command .Normally in all players the loading belt will be under the loading tray near the frond side of the mechanism. check the same. keep the player in eject position remove power and then try to replace the belt.
Do you mean the CD tray won't stay closed? If so check the simple things first. The button that you push to open and close the tray is actually a lever that pushes a much smaller button below it. Make sure that your eject button is not stuck down for some reason. Check your cd tray and the bay to make sure nothing got inside that is preventing the cd tray from closing all the way. I believe if something gets in the way the tray will automatically re-open. You can also take some compressed air and blow out the cd tray to remove any debris that may be blocking the tray from closing.
If none of the above simple steps work I believe it boils down to 2 things. 1. An object inside the case or tray that is preventing it from closing all the way or...
2. The eject button is stuck down.
If your comfortable with it you can take apart your xbox case and remove your CD/DVD player and ensure the button works properly. You can do a search on this site or youtube for instructions on how to take the case apart if needed. Once the case is apart the CD/DVD player is easily removed. You will then notice that the switch you press on the outside of the Xbox to open and close the CD/DVD tray is actually a lever that presses a much smaller switch directly on the front of the CD/DVD unit. You can then test your eject switch directly by pressing the button directly with a ball point pen or a pin. If the bay does not open and close properly at this point it may be necessary to replace the CD/DVD player and I do not know if it can be replaced or not. Hope this helps.
Pull the top off the unit. It's 6 or 7 phillips head screws. Two or three across the back,and two on each side. Pull the back of the top up first and slide it away from the front and then off. CD should be very easy to remove at this point. If you need further help, post a comment and I can help you more.
Open the top cover of your CD using a screw driver, (usually a star screw driver),. Then, manually turn the driving gear of the CD tray to free the stucked tray and until to the point where you can take the disc from the tray. Be careful so the setting of the tray and the laser eye is not change. Then, close the close the cover and play. You can send your e-mail thru fix ya to let me know.