After changing the belt unit on our Brother MFC-9840CDW we have shadows on our print outs. It was so bad that I had to use the old belt unit & just reset the part's life so we could just function. - Please help! I know it is well past the time for us to use another belt, however I have already returned one belt thinking it was a faulty belt, however the EXACT SAME problem is happening on the 2nd & 3rd belts! Therefore, I'm pretty sure it's our printer. I called tech support & they won't help because it is not covered under warranty anymore :( Again, please help!
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I have already changed the drum unit & the shadow is still on the print outs (not copies) just when we print from the internet. The shadow is on the entire page, not just half.
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