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Esperanza Raymundo Posted on Apr 14, 2017
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How to remove shadow on prints - Brother MFC-9840CDW

After changing the belt unit on our Brother MFC-9840CDW we have shadows on our print outs. It was so bad that I had to use the old belt unit & just reset the part's life so we could just function. - Please help! I know it is well past the time for us to use another belt, however I have already returned one belt thinking it was a faulty belt, however the EXACT SAME problem is happening on the 2nd & 3rd belts! Therefore, I'm pretty sure it's our printer. I called tech support & they won't help because it is not covered under warranty anymore :( Again, please help!

  • Esperanza Raymundo Jul 11, 2012

    I have already changed the drum unit & the shadow is still on the print outs (not copies) just when we print from the internet. The shadow is on the entire page, not just half.

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  • Posted on Apr 14, 2017
Angelina
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Could be a faulty optical sensor or crud on the glass?
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The message "Print Unable 32" or "Machine Error 32" will appear on the LCD display if paper or labels are stuck inside the printer or drum unit.

Follow the below link to fix Print unable 32 error message on Brother MFC-9840CDW Laser Printer

http://tinyurl.com/print32
All the Best...
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Sounds like a bad drum cartridge. Pull the toner/drum cartridge out of the machine and set it down. Press down on a (blue?) tab to release the toner cartridge, and you can lift the toner cartridge out of the drum cartridge. There is a cleaning blade in there - a soft plastic blade that rides against the drum and scrapes off toner that didn't get transferred to the paper. If it gets stuck off the drum surface, images repeat a few inches (one drum circumference) down the page.

A new DR-350 drum unit should fix it. have the machine's power on when replacing it. While the door is open, touch the CLEAR key. The display will read "REPLACE DRUM?" or something like that. Press 1 for Yes.
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Replace the drum. The drum is failing.
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