My songs r not getting synced 2 my mp3/mp4 & not charging

you can use websites like itunes.com and get the music then use windows media player to sync the songs to your mp3 player just load the music you get into the windows media player library and then drag them over to a sync window and click on the sync button :)

cant get setup disc to load

my aguen player is frezzing and i turn it on and the screen saver stays there and if i charge it, and turn it on it works but then when you want to turn it off the screen thing stays there and nothing happens you can't turn it off or on.

I woult take it back to the place you brought it from and get a replacement

how did you even put music on there the first place ? i have the same one . but i don't even know how to put music on there ! please help me................

I'm having the same problem. I know my files are on my mp4 because it says there is only 2% disk space left...i have a Mp4 Digital Audio/video player with built in speakers...it was working fine but i think i may have acidentially deleted something i shouldnt have and i have no idea how to fix it. It also says empty disk when i go to play a song....but i know they are there.

1) Disconnect from computer, turn it off, hold in volume + button and reconnect it to your computer - continue holding volume + until the Found Hardware Wizard comes up.

2)
REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your iLo player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "ILO 2GB" (wording may vary slightly), and then select "Format." - this should erase everything, and give you a fresh start.

I did not know how to Format ....Thanks asianboi you saved the day... asianboi
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i have used quite a few mp4 players and encountered this problem several times - the solution that worked for me is :

Format the drive when it syncs to your computer -- a quick format will do and then it should let you copy the songs to it

just in case you don't know how to format it

1) Right click the MP4 player drive

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Problem: Infitek MP4 player is recognized by Vista and Windows XP but when you try to put files on it, error pops up.
Solution: The MP4 needs to be reformatted to FAT32 file system, here is howto do it:
1) Connect USB cable to PC
2) Connect Infitek to cable.
3) An AutoPlay window will pop up on your PC. Select "Open folders to view files using Windows Explorer"
4) On the left of the explorer window the following will be seen "Removable Disk (?:)" (? can be any letter in the alphabet, most likely E-K)
5) Right click on "Removable Disk (?:)" with your mouse and select "Format"
6) "Format Removable Disk (?:)" window will appear, select FAT32 from the FIle system Combo box and select Quick Format from the Format options and click on START
You may need to format the MP4 more than once, it did not work for mr the first time.
7) After you receive a message, Format completed successfully you can drag and drop any files to the "Removable Disk (?:)" which is the MP4 player storage area.
8) Disconnect the cable, turn on the MP4, if at main menu use the >>| key to get to the Music, Click MENU key to get to the first song, click >|| to play song.

I used .WMA files (Windows Media Player) songs. They seemed to work ok

Good luck!