Question about HP PSC 1315 All-In-One InkJet Printer

1 Answer

Hp 1315 all in one paper jam

While idle, my printer will spool the first sheet of paper in half way, stop, and issue an error. I have cleaned the rollers, done the HP power test, and have uninstalled and reinstalled the driver. I have also reset to manufacturers specifications. Any suggestions? Frustrated

Posted by Laurie Foreman on

  • phrex Jul 20, 2008

    I can't find that file, can anyyone send it to me?

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1 Answer

Anonymous

I got the same problem. I was trying solve this by file:///E:/Install/System/HP/FixingSpoolSvStuff/spoolsv_exe_fix.htm but that works just for a while..... I'm frustrated by usig this printer too!!!

Posted on Jul 04, 2007

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Glad to know that your problem is solved.

Thank you for using fixya..
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I would perform a hard reset of the printer electronics and also reinstall the driver to see if the combination of these two procedures restores proper operation.
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. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

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Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

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Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

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Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

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Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

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Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

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Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.
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Hi guys -

Well, I have to say - I have had HP printers for years and loved them - UNTIL I got an all-in-one! I have the 1315.

HP has NOT figured out the all-in-one printer package yet. There are software issues, and always always ink or paper issues. The scanner can be adjusted, but only so much, giving a really strange appearance to 3D items. Only paper items can scan well on it!

Overall, the best fix for an HP all-in-one is seriously to stop wasting time and ink and to get a different printer. I'd only had the 1315 for a month when I waived the white flag to wasting my time and effort. I bought a little cheap HP 3930, and it hasn't given me any trouble at all.

HP needs to work on the all in ones before continuing to market them. If you notice, there are new models constantly. That is because the figure out one issue, and instead of making a fix for it, stop support and put out a new printer instead, expecting everyone to just "upgrade" to the next new printer. Nope - not gonna happen.

What HP does have in its favor on printers, is that it is the only brand I've owned that didn't end up leaving "junk" on the paper - because of the printer cartridge heads, the prints are very crisp and clean, without overspray or dots.

Also very important on HP printers - be sure you get INKJET supplies if you bought an inkjet model. The papers are different, and many times, the laserjet supplies just won't go through their inkjets without jamming.

On the paper jam issues - while you cannot see a jam, it is somehow misreading the paper. Be sure you have the default paper size set correctly for what you are printing on. Also, take off the back and make sure there isn't just one piece of fuzzy paper back there. It doesn't take a full sheet of paper to give the paper jam error message - only a shred or slight piece where it doesn't belong. The track the printer heads run on is heavily greased and everything sticks to them! : (

I had to take the back off, used canned air to blow out the machine from the back, did it again from the front, uninstalled it and reinstalled it - that seemed to solve the paper jam issues.
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Hi! I have the same issue. The only solution I still use: select print from document with no paper in the hp's feeder. Let the printer go on "paper out" message, now put the paper into the feeder and press the print button on the printer. Success!
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