All off a sudden one day, I plugged my mp3 player into my computer and it would not read it. My computer prompted a message saying that the devise was unusable or damaged. I hadn't even used since the last time I sync music from my computer so I was boggled. I uninstalled the software and reinstalled it again and it now recognized the zen player. I then opened windows media to sync files and windows kept freezing up with my mp3 in. After unplugging my zen and trying it again, my computer does not read it anymore. It acknowledges that there is something in the usb port but says my zen is not plugged in. Please help me, I dont know what to do anymore.
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Try connecting the device to a different USB port, preferably at the back of the computer, if it is a desktop. Otherwise, try updating the USB drivers, if you know how to go about doing that. Restarting the computer with the device plugged in also MIGHT fix the problem. Good luck ;)
The first time I tried to restore the firmware in my Pearl it would not recognize it. I had to follow all the troubleshooting instructions that popup when you run the software. Basically, try taking the battery out and waiting 10 seconds or so. Run the software and read all the instructions at the bottom of the popup window. then hold the play button, plug your player in, and keep holding that button until the software recognizes it. It works.
Need some more information.
Did the computer ever recognize the MP3?
What program are you using to tranfer music(Windows Player, Yahoo Music.....)?
When you connect the MP3 player do you see it if you go into your computer hard drive screen?