Question about Sony Handycam CCD-TR818 Camcorder
Door won't close and get an error message when turned on.
Error C31:11 indicates a loading problem and most likely the loading phase of the mechanism needs to be aligned properly. I can repair this for a flat rate of $125.00. Contact me if I can be of further assistance to you.
Posted on Nov 23, 2008
Tips for a great answer:
Hello zabbster - Typically the DR or DO error code indicates that the door switch is not closed. Make sure that the door lock is completely closed. If the door is closed, make sure the door latch is not broken. If the latch is broken, you may possibly need to replace the door lock switch.
When you open the print cartridge access door there is a black toggle switch that needs to be in the depressed position to let the unit know the door is closed. If the cartridge door is not completely closed, the error message displays.
1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.
NOTE: To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.
2. Check the product control panel to see if the error message still displays.
If the issue persists, see the next step.
Check the cartridge door for obstructions
1.Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.
NOTE: Bits of paper, packing materials, and tape might prevent the door from closing completely.
2. Remove any obstructions.
3. Check the product control panel to see if the error message still displays.
If the problem still persists you need to reset the product...
1.Press the Power button to turn on the product.
2.Disconnect the USB cable from the back of the product.
3.Disconnect the power cord from the electrical outlet.
4.Disconnect the power cord from the product.
5.Wait 30 seconds.
6.Reconnect the power cord to the electrical outlet.
7.Reconnect the power cord to the product.
8.Press the Power button to turn on the product.
9.Reconnect the USB cable to the product.
10.Check the product control panel to see if the error message still displays.
Please get back to us if you have further query else please accept the suggestion.
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