Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Keep getting "remove check color cartridge" message

I have tried powering down the system, and then rebooting; cleaning the cartridge contacts, removing both cartridges & rebooting, etc. none of these have worked. The printer worked fine up until yesterday, and the color cartridge while old (2009) was still fine. None of the springs that hold in the cartridge appears damaged either. What to do to be able to print again?

Posted by psychspirit on

  • psychspirit Jul 12, 2012

    Also tried rebooting whole computer as well as printer, using finger as in Suggested Solution (3) below, and also playing with the spring that holds the cartridge in. Nada. 8-(

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4 Related Answers

Anonymous

SOURCE: Remove and check color cartridge

the problem is the little poorly designed metal thing that is holding up the ink cartridge get's stuck between the cartridge and the printed circuit and it brakes the circuit.must have been some **** drawering on a napkin that came up with that one.wasted a nice unit for that two cent piece of metal.

Posted on Jul 31, 2008

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Anonymous

  • 4 Answers

SOURCE: Remove and check color cartridge

try this. worked for me. when installing the cartridge, put one finger under the cartridge and hold upward pressure as you closed the green plastic cover. problem is the pins on the cartridge and the pins on the printer are not aligning properly by relying on the spring to do it. this will help to align the pins and should make it work.

Posted on Nov 19, 2008

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Anonymous

  • 87 Answers

SOURCE: Error message "remove and check black cartridge"

Buy a new HP cartridge, 3rd party cartidges for HP machines have substantially lower reliability

Posted on Aug 06, 2009

benwabnick

Ben Wabnick

  • 2404 Answers

SOURCE: I have an HP 7410

Sounds like the mainboard inside of the printer is bad.
Some things to verify this, make sure the cartridges that your using are original HP Cartridges and NOT 3rd party ones, even though 3rd party can work, its hit and miss and can cause sporadic problems.
If that doesn't fix it then try this troubleshooting step:
Reset process is........unplug power cable from the back of the unit, without turning it off, wait for about 10-15 secs & then while plugging in the power cable press & hold # key & the 3 key.....once u can see the unit powering on let the buttons go. Its important that you do the plugging in of the power cable while your holding these buttons on the printer........you will see a "partial reset" being displayed on the printer.
If that does not do the trick you can try the same with the # key & the 6 key on the printer. This is a semi full reset.

If u still get the error msg its a hardware issue with the printer & cannot be fixed with regular troubleshooting.

At that point unless the printer is under warranty I would replace it because parts aren't available for it.

Posted on May 28, 2011

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Complete the following steps in the order presented until you resolve the issue. Step one: Remove and inspect the cartridge
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, and then wait until the carriage is idle and silent.
  3. Press down gently on the top of the cartridge to release it.
  1. Figure 2: Removing the tri-color cartridgec00484998.gif
  2. Slide the cartridge out and inspect it.
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 3: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
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    • Make sure all the clear protective tape has been removed from the nozzle and electrical contact area. Figure 4: Removing the clear protective tapec00211538.gif
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If after you have completed these steps you are still unable to resolve the issue, go to the next step. Step two: Make sure the cartridge is compatible Which cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your language or country does not display next to the globe icon (c01906983.gif ) select your language and location.
  1. If the cartridge is compatible, reinstall it in the printer.
    • Place cartridges marked with a triangle in the left carriage slot.
    • Place cartridges marked with a square or pentagon in the right carriage slot.
    Figure 5: Print cartridges installed correctlyc01091334.jpg Figure 6: Direction to insert the print cartridgesc01091335.jpg
  2. After verifying that your cartridge is compatible, reinstall the cartridge in the product and try again to print.
If after you have completed these steps you are still unable to resolve the issue, go to the next step. Step three: Clean the cartridge contacts
  1. Open the printer lid and wait until the carriage stops moving, and then unplug the power cord.
  2. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: If you are removing a tri-color, photo, or gray photo print cartridge, try to clean the contacts quickly enough that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  3. Dip a clean cotton swab in distilled water, and then squeeze it to remove most of the moisture.
  4. Clean the print cartridge contacts. Do not touch the nozzles. Figure 7: Cartridge electrical contactsc00832021.gif
  5. Clean the contacts inside the carriage, inside the printer. c00246272.gif
  6. Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
  7. Reinstall the cartridge, plug in the power cord, close the printer cover, and then try again to print.
If after you have completed these steps you are still unable to resolve the issue, go to the next step. Step four: Reset the printer
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  2. Open the cover of the printer and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message.
  4. Disconnect the power cord from the back of the printer and wait for one minute.
  5. Reconnect the power cord. If the printer does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try again to print.
If after you have completed these steps you are still unable to resolve the issue, go to the next step. Step five: Replace the cartridge If after you have completed these steps you are still unable to resolve the issue, replace the cartridge. If you do not have a replacement print cartridge, go to the next step. Step six: Print in backup mode If you do not have a replacement print cartridge, you can still print in ink backup mode until the issue is resolved. Remove the problem cartridge and print with the remaining cartridge.
  • If you remove the tri-color cartridge, the printouts will be in grayscale.
  • If after you have completed these steps you are still unable to resolve the issue, service the product.
  • If you remove the black or photo cartridge, the printer will print more slowly and the colors in the printouts may differ.
I hope this solution will helpful for you. Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful. THANKS & Keep Using fixya

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Figure2: Unlatching cartridge clip_image002.gif 1- Black cartridge 2- Color cartridges
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Figure3: Removing cartridge clip_image003.gif
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6) Loss of electrical contact between the carriage connections (press and hold the power button and open and close the top cover 4 times. Look at the resulting self-test print out. Remove and reinsert the cartridges and try to print. Next clean the cartridges and cartridge cradle as above. Replace the cartridges.)

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Please rest your Machine... to do this follow the instructions below;
First of all, Remove the cartridges, and clean the contact points on the cartridges and on the printer.
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When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.

Clean the contact points on the cartridges with a dry, lint-free cloth.

1. Open the top cover of the printer.

2. Remove the print cartridges.

3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth.
Use a dry, lint-free cloth to remove moisture from the contacts.

5. Insert the cartridges back into the printer.

6. Close the top cover.

7. Try printing again.

If you still cant communicate try with new cartridge .


Hope this help. Please Rate My Response! Thanks!
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