The printer doesn't seem to register that I have inserted a new ink cartirdge -black or colour. I'm sorry, but due to cost I have used refilled cartridges -refilled in a high street shop that advertises on Tv. I follow the instructions to insert the cartridges. But the message 'ink level low' still appears and the print quality is the same as with the old cartridge: it is faded, even on 'best' print; there are sometimes vertical lines with no print. I have looked at the 'maintenance' section of the 'lexmark productivity suite', and printed a test page, done 'clean to fix horizontal streaks', looked on the help section and trouble shoot section. Today I have ordered more cartridges -remanufactured and originals. Any advice please? Thankz
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert who has answered 200 questions.
Re: incorrect ink level reading
Kiwipom, While ink cartridges look like plastic cups that only hold ink...they are not. The information the printer needs to think it has a "NEW" set of ink cartridges is on the cartridge itself. You must fakeout the printer to believe you are inserting "new lexmark" inks. Printer companies make money from the repeated sale of the ink, not the printer itself. I had an old epson that I would refill I would then have to place pieces of tape on the cartridge turn the printer on, remove the cartridge move the tape to another side of the cartridge turn on again etc. Anyway lexmark may need the same. When the new original cartridges show try them first to get the printer "thinking" correctly.
Let me know what happens.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
New cartridges that are not HP brand can sometimes give these errors. If they are HP brand then the issue is with the sensor that reads the cartridges "chip"
The ink levels are not read like the fuel in your car, there is a page counter on the cartridge and when it hits 0 then it assumes there is no ink. So the issue seems to be it is not reading the chip correctly.
Try removing all the cartridges. turn the printer off for 10 mins and replace the cartridges 1 by 1.
This can sometimes correct the issue.
If not the pins that read the cartridges chip can be checked for dirt of dry ink that may be interfering with the pins touching the cartridge. these pins are in the Cartridge holder for each colour, inside the printer. use a torch to see them properly.
Hi,The most common reason for missing or incorrect colors is a print cartridge with one of the following problems:
One or more of the ink colors is empty. The black ink and all three colors of ink in the tri-color cartridge must be available or colors will be incorrect or missing. Under normal usage, the print cartridge will run low on one color of ink shortly before all ink colors are emptied.
The protective tape is not removed from a new cartridge.
Contacts on the cartridge are not making proper contact with the print carriage.
Just found this partial fix:
"Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge."
From searching the net, this seems to be a major problem with no solution from Dell!
Unfortunately, like most multi cartridge ink jet printers when one ink is empty the printer will cease printing regardless of whether you just want to print in black and white and you have plenty of black ink left.
I have heard of people tricking the printer into believing the cartridge is full by placing coloured tape etc in front of the ink sensing device but I am not sure how the Brother senses the ink levels as i have some aftermarket ink cartridges for mine which seem to be completely non-opaque (unlike the originals).
The need to have colour cartridges in even if you only ever print with black ink is good news for Brother as the MFC-210c uses a large amount of ink during it's routine cleaning cycles (that you cant stop) and will empty all 3 cartridges in under 6 months without ever printer a single drop of colour ink.
Sorry about all the bad news, at least your not alone......