Question about Kenmore 56549 / 56542 / 56544 / 56546 Side by Side Refrigerator

2 Answers

No ice...different question

I've scanned the entire 9 pages and am not sure that my problem has been addressed. The ice maker stopped working abruptly. Water is coming through the door. Water valve is on and water flow seems to be fine. However, water is not filling up the ice tray to freeze. Temp is low enough, checked that already. We tested the maker by pouring water directly into the ice tray and it froze and dumped into the ice bin. So, everything seems to be working properly except for the water getting INTO the ice tray. Also, the red sensor light, on the right hand side, that detects ice levels is blinking, 3 times. I haven't noticed that before, but then again, maybe I wasn't looking for it. Any suggestions on what could be keeping the water from flowing into the tray? Thank you!

Posted by Kim Rich on

  • 2 more comments 
  • mardo Mar 26, 2008

    I have the same problem I stuck a paper clip up the water tube not frozen.. One difference is that my red light flashes twice on the side of the door. I got a few cubes stuck in the teeth of the maker weeks ago dislodged them and since then it is not the same?

  • Anonymous Aug 17, 2008

    I have the same problem and have tried the same things. It still is not working.

  • Anonymous Mar 23, 2014

    can pour water in tray it works fine

  • Anonymous Mar 26, 2014

    ice maker not freezing

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2 Answers

Anonymous

The Kenmore people treated my sister like an idiot when she called them to report the whole freezer door frozen solid. It made ice, LOTS of ice, then just froze the whole freezer. The repair guy told her to unpug the refridge every other day for an hour or two each day... (really)!  After 4 repair visits, Kenmore admitted there was a freezer door 'problem',,, and recalled many doors and replaced them at no charge, warranty or past warranty. Her ice maker is not 'possessed' anymore. Check with Kenmore about replacing the whole freezer door.

Posted on Oct 13, 2007

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Anonymous

Are you able to see if you can push a Q-tip or something up the fill tube line to see if it's frozen up inside there. It happens on certain units. You may need to take the Ice Maker out (easy) to get to the fill tube.

Posted on Feb 27, 2007

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Hello nassaupc - If the unit has stopped making ice completely, try checking the following steps.

· It may be turned off. Look for the wire along the right side of the ice maker that looks a bit like a coat hanger. If the wire is in the raised position, the ice maker is turned off. If so, try one of these: If your ice maker has a small red plastic lever, lower it to lower the wire. If there\'s no plastic lever, simply lower the wire. In either case, the ice maker should begin producing ice again.

· Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won\'t cycle properly.

· When was the last time the filter was changed? Most side-by-side filters are recommended to be change approximately every 6-9 months depending on your water usage and frequency. The ice maker fill tube may be blocked with ice or have a clogged water filter. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts!

· Also replace the water shut-off valve or water-inlet valve, or both, if necessary. The ice maker head assembly may have broken parts. Look to see if the gears are broken. Check to see if the small plastic arms that rest against the ice rake are broken. If the ice maker head assembly is modular and you\'ve found broken parts, you can just replace it.

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1. It may be turned off. Look for the wire along the right side of the ice maker that looks a bit like a coat hanger. If the wire is in the raised position, the ice maker is turned off. If so, try one of these: If your ice maker has a small red plastic lever, lower it to lower the wire. If there's no plastic lever, simply lower the wire. In either case, the ice maker should begin producing ice again.


2. Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.



3. When was the last time the filter was changed? Most side-by-side filters are recommended to be change approximately every 6-9 months depending on your water usage and frequency. The ice maker fill tube may be blocked with ice or have a clogged water filter. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts!


4. Also replace the water shut-off valve or water-inlet valve, or both, if necessary. The ice maker head assembly may have broken parts. Look to see if the gears are broken. Check to see if the small plastic arms that rest against the ice rake are broken. If the ice maker head assembly is modular and you've found broken parts, you can just replace it.

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1. It may be turned off. Look for the wire along the right side of the ice maker that looks a bit like a coat hanger. If the wire is in the raised position, the ice maker is turned off. If so, try one of these: If your ice maker has a small red plastic lever, lower it to lower the wire. If there's no plastic lever, simply lower the wire. In either case, the ice maker should begin producing ice again.


2. Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.


3. When was the last time the filter was changed? Most side-by-side filters are recommended to be change approximately every 6-9 months depending on your water usage and frequency. The ice maker fill tube may be blocked with ice or have a clogged water filter. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts!


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Hi
Many top-freezer ice makers have very similar ice makers that are pretty easy to diagnose. Side by side refrigerators have a variety of ice makers so I’ll start with the more common top freezer units. If yours makes crescent shaped ice cubes this will probably be relevant to your unit.
These ice makers have a metal wire bail or wand that senses if the ice level is too high. This sensor stops the ice maker from making ice that would overflow the catch bin. Check to make sure this sensor isn’t obstructed or locked at the far end of its travel. In normal operation the sensor wand should be resting against the ice maker. As it begins a cycle the wand sweeps across the catch bin and will be stopped if ice has risen too high. The same wand can be locked in a position at the far end of its travel to disable the ice maker. This is the most common cause of no ice. This may be what you meant by "made sure the tray was set right and arm was done"
If you have a different type of ice maker just spend a few minutes watching it operate or examine the non-operating unit. If you have a neighbor with a similar unit take a look at theirs. Many have a front cover that easily pops off giving access to the internal works. Listen as you watch to hear solenoid valves open, water flow, etc.
Make sure you look for any other interlock switches that would stop ice making if the tray were removed, the door was opened, etc.
You’ve already checked the water line, I’ll assume you disconnected it and tested for water flow or it was a translucent line and that you saw water in it. While you could do further tests on the water inlet valve, it’s probably easier just to verify that water is making it into the ice mold. If no water or ice is in the mold then you need to check the inlet valve or check the timer’s water switch. If there’s water or ice in the mold then your water supply is working and we need to look elsewhere. If there’s ice in the mold the most likely cause is the heater or ejector. If there's water it could be several things from the freezer temperature to the heater switch.
It's easier to figure out the problem if you have a simplified idea of how the ice making process works. An electromechanical timer controls the sequence of events for the entire process and acitivates valves and switches at the proper stage of the process. An ice mold receives water through an inlet valve. The mold is usually cooled just by the freezer air and relies on it's mass to retain the cold. Once the water has been in the mold for the correct time the cubes are given a brief shot of heat from a heating element in the mold. This loosens things up so a mechanical ejector can push the cubes from the mold. More water is added and the process continues.
please chek this link,for further help..
http://www.acmehowto.com/howto/appliance/icemaker/diagicemaker.php

Thanks for contacting Fixya.com
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Hi
Many top-freezer ice makers have very similar ice makers that are pretty easy to diagnose. Side by side refrigerators have a variety of ice makers so I’ll start with the more common top freezer units. If yours makes crescent shaped ice cubes this will probably be relevant to your unit.
These ice makers have a metal wire bail or wand that senses if the ice level is too high. This sensor stops the ice maker from making ice that would overflow the catch bin. Check to make sure this sensor isn’t obstructed or locked at the far end of its travel. In normal operation the sensor wand should be resting against the ice maker. As it begins a cycle the wand sweeps across the catch bin and will be stopped if ice has risen too high. The same wand can be locked in a position at the far end of its travel to disable the ice maker. This is the most common cause of no ice. This may be what you meant by "made sure the tray was set right and arm was done"
If you have a different type of ice maker just spend a few minutes watching it operate or examine the non-operating unit. If you have a neighbor with a similar unit take a look at theirs. Many have a front cover that easily pops off giving access to the internal works. Listen as you watch to hear solenoid valves open, water flow, etc.
Make sure you look for any other interlock switches that would stop ice making if the tray were removed, the door was opened, etc.
You’ve already checked the water line, I’ll assume you disconnected it and tested for water flow or it was a translucent line and that you saw water in it. While you could do further tests on the water inlet valve, it’s probably easier just to verify that water is making it into the ice mold. If no water or ice is in the mold then you need to check the inlet valve or check the timer’s water switch. If there’s water or ice in the mold then your water supply is working and we need to look elsewhere. If there’s ice in the mold the most likely cause is the heater or ejector. If there's water it could be several things from the freezer temperature to the heater switch.
It's easier to figure out the problem if you have a simplified idea of how the ice making process works. An electromechanical timer controls the sequence of events for the entire process and acitivates valves and switches at the proper stage of the process. An ice mold receives water through an inlet valve. The mold is usually cooled just by the freezer air and relies on it's mass to retain the cold. Once the water has been in the mold for the correct time the cubes are given a brief shot of heat from a heating element in the mold. This loosens things up so a mechanical ejector can push the cubes from the mold. More water is added and the process continues.
please chek this link,for further help..
http://www.acmehowto.com/howto/appliance/icemaker/diagicemaker.php

Thanks for contacting Fixya.com
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