My Dyson blows air out the front of the ball.

i just got rid of my dyson dc 39 multifloor big ball vacuum. im guessing you have a high pile rug which the vacuum is not mostly intended for it works best with low pile carpets. that said there is a way, turn the brush part upside down so that the brushes are facing you,, at the front their are two screws if you unscrew them you will be able to lift up just the front long part of the brushroll, it has the option of being screwed on high or low so that you get better vacuuming from high pile carpets good luck

Pretty common problem with that model... Caused by unit not having enough air flow across the filter. This higher pressure is greater than the latch holding force and pops off. Blow it out with my air compressor and it should fix the problem

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson vacuum. Without knowing exactly which Ball model you have it's hard to determine the cause. If your machine is a DC24 or DC25, you may find the post-filter cover hasn't been replaced correctly, which would prevent the ball from rolling smoothly.

I'd encourage you to give our freephone Helpline a call on 0800 298 0298, as we'd appreciate the opportunity to run through some quick checks and provide further assistance. Just to let you know, the Helpline is available from 7am-10pm, 7 days a week, and calls are free from UK landlines.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm not sure which part of your DC15 All Floors you're describing, but if you take a look at our Support page for this model, you should be able to find the information you're looking for:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors

You can also download a copy of the user guide for this machine here:

http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc15_uk_manual_120710 pdf.ashx

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

The advice on resetting your machine will depend on which model of Dyson Ball you own. If you have a DC15, you can reset the machine by following the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

If this is not the machine you own, please visit www.dyson.com and click 'Support', then select your model from the list.

If you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Sure, on the side of the machine you will have a knob, you can use this to tuirn the brushbar off and have suction only.

My Dyson DC25 keeps blowing off the filter within the ball. It then stops the ball from rotating freely.

WOW. I HAVE THE SAME VACUUM WITH THE SAME PROBLEM. TOOK IT TO A REPAIR SHOP. ... THEY DO NOT KNOW HOW TO WORK ON DYSON. DYSON, OF COURSE NOT LOCATED IN USA. DYSON IS THE BEST VACUUM..... YET DOES ME NO GOOD WHILE IT DOES NOT WORK. BRUSHES TURN ON AND OFF AT RANDOM. PROBABLY A SIMPLE FIX.... YET SEEMS MAJOR TO ME WITH NO KNOWLEDGE OF HOW TO REPAIR.... AND VACUUM SHOP REPAIR PEOPLE HAVE NO KNOWLEDGE AND JUST TRY TO SELL ME ORECK.... OF WHICH I WILL NOT BUY !! I WISH I COULD AFFORD TO DO AWAY WITH ALL MY CARPET AND BUY HARDWOOD FLOORS! I PAID 500 FOR THIS DYSON AND NOW I HAVE NOTHING.

I just started having the same problem. Did you figure out yet?

The Dyson site has a help section where you can read how to take the unit apart to unblock it. Maybe your solution can be found there.

Hard to tell since you didn't say what the part is.