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Stuck Disc On my Bose AV3-2-1 Media Center the disc tray randomly stopped working. I have tried unplugging it, plugging it back up, etc. All I hear when trying to eject it is a grinding noise. I think the disc tray has somehow gotten misaligned but am aftraid to open the system to get the disc out. Should I just go by a repair store?

Posted by bob builder on

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4 Answers

Henry Thomas

Henry Thomas

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I sould hope by now you have already taken your set to be repair your gears inside are either broken or striped .blessing from belize goodluck.

Posted on Mar 23, 2007

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Frank Sansa

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Your stuck disc could be as a result of misalignment.However,it is not advisable to DIY as this may completely damage the DVD ROM.Contact a Bose Technician for realignment or replacement of the ROM.

Posted on Jun 26, 2016

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Anonymous

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THE TRAY LOADING/EJECT GEAR CRACKS, SO IT WILL NOT ROTATE WITH MECH GEAR, NEED TO REPLACE GEAR.

Posted on Jan 06, 2010

Anonymous

I have the same problem....it just gradually got worse...now it just doesn't work.

Posted on Dec 09, 2007

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Related Questions:

0helpful
1answer

321 stuck disc
Take cover off. Locate tray which houses the DVD. You must locate the planet gear (teeth 360 degrees) and turn that manually. It may resist if something is stuck (kid object). Find the UFO first and get it out of there. Then try to plug unit in and eject before prying or applying pressure to the gearing to drive the tray out. You may skip some teeth on the gear and the from that point on the DVD won't load or eject correctly anymore. There is a sensitive timing sequence there so if you skip a tooth, it will need to go the repair center. Take your time and examine everything and try to remove the UFO. Turn it upside down and shake, etc. Then continue to use the eject button. This is all you can do at home. If that fails find a repair center.
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Jan 23, 2014 • Bose 3·2·1 II System
0answers

Disc tray will not open?
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Be the first to answer Jan 16, 2013 • Bose Av3-2-1 Series Ii Media Center...
0helpful
1answer

It won't eject and makes a noise when I press the eject button
Sounds like the disc is stuck.
Look for a pinhole around the CD-Tray area, and straighten out a paperclip, and shove it straight back into the hole.
This should release the tray lock and eject the disc enough that you can remove it.
Once you have the disc out, try the eject button and see if it returns to normal operation (you may need to unplug and plug back in the unit)
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Feb 27, 2011 • Bose 3 2 1 GS Series II DVD Home...
2helpful
1answer

Media Center disc tray will not open. When the "Ejecting" light displays, there is a whirring sound for a little bit but the tray does not come out. There is not a disc inside. I have disconnected the...
This is a common problem with optical drives. There is a small band/pulley inside that connects the ejection motor to the gear action, This reduces stress on the gears and it helps with smoother motion while running. The issue comes in where the band/pulley becomes worn out and loosens a bit and this causes a reduction in friction against the spindle the band/pulley is on. You may need to get a new band/pulley for your optical drives ejection system in your media center. The whirring sound you happen to hear it the ejection motor spinning but its not catching on the band/pulley.
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Mar 12, 2010 • Bose Audio Players & Recorders
1helpful
1answer

Disc changer won't open, won't play DVDs. RCA RTD
Check the belt inside underneed the tray if this is still in place.
if not put belt back on
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Feb 15, 2010 • Bose Lifestyle 12 System
0helpful
1answer

I have a lifestyle 18 bose system which only plays region 2 DVDs. How can I get it to play region 1 as well?
Hi, check below the media center/DVD player as to what region your system was fixed into (indicated by a number inside a globe). This is located underneath the unit just beside the serial number. FI the system indicates that your system indeed is set to region-2 then proceed as follows. IF it marks a different number region, then bring the unit to the Bose service center.

Steps in UNLOCKING REGION CODE of media center:

1. Load a DVD and wait for the display to show "REGION CODE ERROR, CONTACT BOSE"
2. Once this comes out, press eject button on your remote control but do not remove DVD disc
3. Press the following button commands in sequence (make sure they are in sequence and are pressed by looking into the media center display where a small green dot should blink indicating that each command is received).
4. First you need to initiate the system region change on the remote control:
a.while the tray is out and the DVD is still in the tray, press and release "RIGHT" arrow button
b. then press and release "UP" arrow button
c. after, press and release "SHUFFLE" button
d. then press and release "STOP" (black square symbol) button
e. lastly, press and release "MUTE" button and system should go on mute (indicated in the LCD display

After this, you now can change the region code by doing the following button press on your remote control:
1. While the DVD tray is out still and the DVD disc is in the tray, press and release "STOP" button (black square mark)
2. Press and release "SHUFFLE" button
3. Press and release number "0" button on numeric keypad
4. Lastly, press and release "ENTER" button on your remote control and the DVD tray should go back inside the DVD. The disc then should start loading and playing resumes.
5. Allow the DVD disc to run for a few minutes (if you want enjoy a full movie) to keep the region change resident before switching off again.

Now enjoy your Bose Lfiestyle DVD System REGION FREE!!!

Do note, this does not apply to Bose DVD system that are locked to region-1

Glad to be of service always!
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Mar 03, 2009 • Bose Lifestyle 18 System
12helpful
3answers

Open/close tray disc stuck bose Lifestyle 48
Problem:
I also have a bose Lifestyle 48, and the same problem has happen to me where the DVD player would not open,
Solution:
Unplug the unit, Wait a few seconds, after plugging the power back in, immediately hit eject so that the player does not have time to spin up and try to read the disc again
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Feb 17, 2009 • Bose Lifestyle 48 System
2helpful
1answer

I gave the Bose Wave Radio and 3-cd player to a friend for
Unplug and plug back in. It should go through a automatic process, ejecting any discs that are inside. If all you hear is a mechanical noise, try this again only with the disc trays facing the ceiling.
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Dec 29, 2008 • Bose Wave Radio
2helpful
2answers

DVD/CD door stuck on Bose 3 2 1
On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

Thanks to Matthew O;Neil for the the tip,...Italo

On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

If this does not work, then call Bose when you are home with the system at 800-367-4008.
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Nov 05, 2008 • Bose (321GS) System
0helpful
2answers

Disc won't eject
Hi, to open thje the disc tray , look for a tooth pick , insert small hole in front panel push and back until disc tray out. , motor belt need to replace.
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Jan 19, 2008 • Teac (DW-224E) DVD Drive
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