Water Dispenser on Freezer door leaks

My water dispenser doesn't shut off completely. I could remove the whole apparatus if I could get the decorative trim plate removed. I took all the magnetic stripping and inside shelving off from the inside of the freezer door,but I could not find any attachments to the outer trim. The inside of the door is completely filled with a dense styrofoam insulation. I've tried to pry the outer trim plate off assuming its attached with self gripping clips (automotive style) but there is no give and it appears I would just crack it. The model # is Kenmore 363.59577990. This should be a problem for you expert Catriver.

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237 Answers

Some of the trim plates need to be pulled downward quite hard to get them to release. Pull any drip tray out then pull downwards on the bottom part while trying to pull outwards too. Try that and let us know.

Posted on Feb 27, 2007

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Water dispenser does not work, any time it is used water just drains out of bottom of freezer area onto floor. Ice cubes works

Hello Melissa;

My name is Peter. I am a retired field service refrigeration technician.

I am sorry to say you have a serious problem.

The water supply line to your ice maker runs up the back of your refrigerator from the ice maker solenoid. It is a separate water supply line.

Your water dispenser water line runs from the water dispenser solenoid under your unit and up from the bottom of you freeze door.

You have a plastic tubing leak within your freezer door. Calling a service company to replace the freezer door tubing - a good service technician would not replace the tubing - the damage has already been done.

The insulating material in your freezer door is soaked. The water in the door will cause the door liner to expand and crack. There is no way to completely dry out the insulating material.
The only fix is to replace the freezer door. So, $300.00+ for the door and $150.00+ for the service tech. No, a hair dryer will not do it.

May I suggest:
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2.) Turn the leveling screws counter clockwise so you can pull the refrigerator out to get behind it.
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This will disable your water dispenser. If you see cracks on the inside of your freezer door, seal them with a high temperature silicone adhesive.

If you elect to purchase a new unit, check out Sears Outlet (Scratch & Dent) Stores.

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Hello Hans;

My name is Peter. I am a retired field service refrigeration technician.

There could be several areas that would effect your water dispenser not working:

1.) When you depress the water dispenser do you hear a 'Click'? If not you have a bad water dispenser contact switch.
I would send you a diagram but I do not have your model number.

2.) In the lower back of your fresh food section is your water dispenser water tank. At times this can freeze near the freezer section. Look in the lower corner of the freezer & your fresh food section for ice build-up.

3.) You could have a bad water filter. This does happen often. Remove the water filter and test you water dispenser.

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I’m happy to help further over the phone at https://www.6ya.com/expert/gere_bf68e6055dd61249

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