Iv got a sansa fuze mp3 player and it wont install it says theres a problem installing the specified service does not exist as an installed service . pls help thank you

Hello,

Sandisk support site for the Sansa Fuze is on next site:
http://kb.sandisk.com/app/answers/detail/a_id/3249/session/L3NpZC9YSzNSQWkqag%3D%3D/sno/0

Select next link for the Fuze manual:
http://mp3support.sandisk.com/sansa/UserManual/FUZE/fuze_userguide_en.pdf
Page 23 shows how to use the Sansa Media Converter, for converting pictures into the right format and size.

For picture and video conversion, Sansa Media Converter should be installed on your computer.
Go to next page, for how to get and install the converter:
http://kb.sandisk.com/app/answers/detail/a_id/4431

I've had the same problem with my Sansa Fuze 2GB. It's pretty frustrating, but in order to get it to work, I let it sit without touching it or doing anything with it for a few days. For 2-5 days, do not turn on your Sansa Fuze. After the amount of time has passed, try the soft reset again.

Hi there,

On your computer, Go to Windows Task Manager or Control Panel. Find the Device Manager. There should be a list called Plug-N-Play Devices.

Find the one that should have the driver details of your SanDisk Sansa Fuze Digital Media Player.
Right click on it and select Uninstall.

Now plug in your MP3 Player again to the computer. This time your computer should detect that your MP3 player is connected and will install the drivers for the MP3 player again.

Hope I was of assistance to you,

Cheers :)

delete it, then try re-installing it. if that doesn't work change the usb mode on the device to MSC

Hello,

A support overview for the Sansa Fuze is on next site:
http://kb.sandisk.com/app/answers/detail/a_id/3249/session/L3NpZC9qKm5PMlhRag%3D%3D/sno/0

Download of the Sansa Media Converter is currently only available through the Sansa Updater Installer.
See next link how to download, install and run this updater:
http://kb.sandisk.com/app/answers/detail/a_id/278

Next link goes directly to the updater execute file:
Download for the Sansa Firmware Updater

When this did help, I'd appreciate your vote.
Just add a comment when needing more support.

press hold the home logo for 15 sec or power for 15 sec.

go to this website , they will have what you need to download, www.sandisk.com

why can't you play video's on your sansa

The best method of installation is to run the installation CD first, and THEN plug the mp3 player into the computer.

If that fails, I would try downloading the MTP Porting Kit from Microsoft's website - I wouldn't suggest this, except that both of your player's are doing the same thing.

-Tha Mp3 Doctor

Hi,

I'm unable to assume the exact problem with your mp3 player as you've bluntly said that the device is not working. Try the following steps and that should work. If not let me know:

  SOLUTION 1 - Reset the device 
- Resetting the Sansa View/Fuze 
- Resetting the e200/c200 series
SOLUTION 2 - Reload and update to the latest firmware
STEP 1 - Enable MSC or Recovery mode 
- Enable MSC mode on e200v2 / c200v2 / Fuze 
- Force Recovery mode on e200v1 / c200v1 / e200R / View 

STEP 2 - Update to the latest firmware 
You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware 
- Sansa Fuze firmware update 
- Sansa View firmware update 
- Sansa e200 series firmware update 
- Sansa c200 series firmware update 

Hi, 
1. Make sure you Windows Media Player 11 (Goto Help --> About WMP --> v??) 2. If you do not have it, install it from this location: http://www.microsoft.com/mediaplayer   3. Change the Mode on Device: Go into Menu --> Settings --> USB Mode:Auto Detect/MTP/MSC   4. Select MSC and it should work. If it does not try Powercycling your device (turn it off and then turn it on).  5. Try other modes as well. 

Keep the device in AutoDetect Mode and follow the instructions below:

i. Connect your Device
ii. Right click on My Computer and select Manage
iii. Select Device Manager
iv. At the right hand side look out for Portable devices and click on the + symbol to display your device
v. Right Click on the device and select Update Drivers
vi. Select 'No, not at this time' and click Next
vii. Select 'Install from a list or specific location' and then click Next
viii. Select 'Don't search, I'll choose the driver to install' and then click Next
ix. Select 'MTP Device' and then click Next. This should install the device and then should be ready for use