Sony Cyber-shot DSC-W50 Digital Camera Logo
Michelle Lieblich Posted on Feb 27, 2007
Answered by a Fixya Expert

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Help! I have a Sony Cyber-shot DSC-W50 and I recently plugged it into the computer to upload pictures. Everything was fine until I tried to turn on my camera a little later. Now, every time I try to turn on my camera, the lens moves in and out several times and a message on the screen reads, "Turn power off and on again." I tried doing this several times, removed and replaced the battery and memory card, but so far, nothing has worked. What can I do to fix it?

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  • Posted on Feb 27, 2007
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This problem is not related to plugging your camera into your computer. This is a symptom we have seen many times with various Sony cameras over several years of production. As far as we have been able to determine it is a problem with the sensor that feeds back the position of the zoom motor. I had a camera just a few days ago with this exact same issue. I swapped out the controller board and it did not change the behavior at all. I would suggest either sending the camera to a repair facility, or returning it to the manufacturer for service if you wish to get it repaired. The resolution will probably involve replacement of the set of sensors that feed-back the lens position to the control board. This issue is a problem with most Sony cameras, and as I said we have seen it several times and have not yet been able to identify the source. We forward cameras with this behavior on to Sony for service. David Millier Advance Camera Repair

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