Western Digital 500GB My Book World Edition 500 GB Hard Drive Logo

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Posted on May 09, 2017

My book pro edition 500gb won't mount

We've had this drive for about a year. it's worked fine and then one day just decided to stop mounting. i've tried several different connections (firewire, usb, etc) the drive is also plugged straight into an outlet and not a power strip. the drive turns on and is receiving power, but the blue light just spins forever. eventually the blue light will stay on, but the drive doesn't show on any macbook we have. when i run disk utility the drive shows but is grayed out. any ideas, we don't want to lose all our data.


  • tmcqueen Dec 16, 2008

    I have the same problem with a Windows vista unit. I used this drive as a primary backup for all pictures and music and now I cannot access the part of the drive that this info is on. I can use the remaining portion of the drive for backup but can't get to the other 70 gigs of data.

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2 Related Answers

David E

  • 97 Answers
  • Posted on Oct 27, 2009

SOURCE: WD 500GB MyBook stopped mounting on MacBook Pro

Have you tried it in another computer? I think these kind of problems can sometimes be caused by USB voltage problems, especially if your MBP has an old battery (I believe the battery is used as a power buffer to keep size of transformer down). If that doesn't work, see if you can find someone with the same HDD power supply and try switching that over. Failing that it's data recovery, you may be able to do this yourself by switching the actual hard drive into a new enclosure.

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Anonymous

  • 6487 Answers
  • Posted on Sep 06, 2010

SOURCE: Hi there my Lacie 500GB

Try disconnecting the firewire/usb cable from the drive and take the drive to a quiet place.

Power up the drive and put your ear next to it. Listen for the internal disk to speed up and then click (which means it's ready). At this point you should have a solid blue LED on the enclosure.

If not, either the disk is bad, the enclosure's controller is bad, or the external power brick is bad (put your ear next to the power brick and if you hear a faint clicking sound, the power brick is bad and you can order a new one from LaCie for about $16.00.

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Related Questions:

0helpful
1answer

Had my My Book for more than a year. A few days ago my Mac stopped detecting it. I have since change the usb cable, tried the fire wire and it dosen't work

if there is firewire available, try that.

Open Applications
Open Utilites
Open Disk Utility

On left side - see if there is a Western Digital hard drive, there will be two icons for the drive it is there. The drive and its host. the drive may be grayed out. If so then click the mount button and you should be fine.

if the drive doesn't show up there - then try using a pc. also as weird as it may sound. try (if it lets you) flipping the ac adapter in the wall 180 degrees. may be the case if it is not the ac adapter that came with the unit
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WD 500GB MyBook stopped mounting on MacBook Pro

Have you tried it in another computer? I think these kind of problems can sometimes be caused by USB voltage problems, especially if your MBP has an old battery (I believe the battery is used as a power buffer to keep size of transformer down). If that doesn't work, see if you can find someone with the same HDD power supply and try switching that over. Failing that it's data recovery, you may be able to do this yourself by switching the actual hard drive into a new enclosure.
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When plugged in, icon doesn't appear on the desktop.

We have a few of these Lacie Design by F.A. Porsche 500GB drives in our office. Our editor's drive stop working this morning (was fine the day before) and had all her files backed up from the last three years on it and was making a very soft clicking sound. After taking the whole thing apart and trying drive in another F.A. Porsche caddy with no success, we tried a different power supply hey presto it started up no problems. My drive that suddenly stop working earlier in the year we tried a power supply from a external Lacie DVD Writer and again drive is working. Just to make sure tried the original power supply and would not mount. So if your hard drive stops working it maybe the power supply rather the the hard drive.
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Drive wont power up or down

It sounds like the hardware failed. If it no longer mounts or powers up then I would say the hdd crashed and died. Sorry.
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Need this to work

Is it a network drive try unplug it for at least a minute and see
if it reconnects and if you can access the setup through
the browser ....depending on your network addresses.
You also might be able to mount it through a linux machine
since the file system is different.
Last resort is expensive and that is professional data recovery
hope it works for you
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500 gB doesn't respond to anything!

Leave it unplugged for a minute or so and see if it boots up.
Check the Power supply if it still works.
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That sounds like a head crash. You should take to a service center and get it fixed and/or inspected.
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Drive Installation

Yes, you can just install your software and the drive but its best that you register immeidiately. They have decent customer service where they will replace you broken drive with a new one, if it dies...that happened to my first My Book Pro Edition drive...so be careful...if you are rich and can afford 1000 to have your lost data recovered, then fine. Im not rich and cant afford that so i lost ALL my data (500 gb) on my first drive. Because I registered it, I got a free drive four or five days later, if you have a credit card. Then i shipped them my old drive. Unfortunately, my new drive was fine for a year and died yesterday, again, ive lost ALL my data...consider making an additional backup of things you really NEED. Spending a 100 dollars just for that kind of back up is much cheaper than 1000 to recover the entire drive. Hope that helps. CJ Plourde
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