I plugged it into my computer and nothing happened, i looked on the Device manager and it had a question mark next to it.
I un-installed it and it won't install again but when i go on MSC mode then the window for it opens.
It will not work in Auto mode as it will not install again.
It will play music and all the songs work.
I had a similar problem to the ones above mentioned, but my operating system is Windows 2000. The computer would not recognize the player and it never showed up in the My Computer box. To fix the problem, I simply reinstalled the driver using the Windows Automatic Update process. It works great.
Try updating the driver:
right click "my computer" > properties > hardware (tab) > device manager > and you'd have a large list of hardwares.
go to portable device, and click "sansa m2xx" (or whatever it is that says in your drive) to highlight it, and click the "update driver" button, which should be the 3rd to the last button at the top of your window. that's how it worked for me, and i'm using windows xp version.
hope this helps.
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Refresh drivers - connect player to PC. Right-click My Computer & select Manage. Click Device Manager on left pane. Player will show on right pane as USB Mass Storage device or Portable Device.
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers: right-click the entry with the error & select Uninstall. On top menu, click Action then select Scan For Hardware Changes.
one way to check if it's connecting right is too go to device manager.
1.right click my computer
3.click hardware tab
4.click device manager button
5.expand universal serial bus controllers list
6.look for your device name when it's plugged in
7.if their is a yellow exclamation point by it then it's not connecting correctly.
The problem you are having right now is because windows media player doesnt recognize your sansa..You need to make sure that your device mode is under MTP mode...To check that you need click on tools, menu, usb mode..and its going to show you the mode..select the appropriate one..Then make sure your computer has all the latest update from microsoft...check to see if your device is listed under device manager..if it is uninstall it and reinstall it..to check to see if the device is listed under device manager...click on start menu, right click on my computer, right click on properties, click on hardware and then device manager..sometimes it might have a yellow exclamations mark next to it..right click and uninsatll it and reinstall it..But make sure you have that device plug in on the back of your computer instead of the front..Let me know what happen before you rate me.. I hope that helps
Please rate accordingly
We had the same problem with Windows XP. We found some help on the Sandisk web site. On the device go to the Settings menu, then USB. We changed from AutoDetect to MSC mode and everything is working again. Our computer saw all of the songs on our computer fine. Some of the old songs on the Sansa didn't show up on the detect list in Windows Media Player, but they were still on the device.
You'll want to verify your computer recognizes your usb ports.
In device manager, look to see that you don't have anything with an exclamation mark, question mark, or red X on it. Make sure you have the usb ports listed under Universal Serial Bus controllers. If nothing shows, your usb ports may be dead. Depends on the age of your computer and what might have happened to them.
Device manager- right-click My Computer and go to properties, then select the hardware tab.
What i would recomend you to do is to go under device manager to see if the device is recognize...you can open your device manager by click on start,run and type devmgmt.msc...that will open your device manager...check under hard drive, portable devices or universal bus serial controller...once found the device right click on it and uninstall it..once you do that....unplug the device and plug it back into a 2.0 usb port..after that windows should recognize your device...
Please try this steps. Remove the battery from the player. Then enable the hold switch for it to show orange/red color connect the player to the computer. Right-click My Computer and click on Manage. Click on device manager and click on Universal Serial Bus Controllers, see if you have USB Mass Storage Device. Then see if you also have there Storage Volumes, right click on it and see if that is the player. If it is then click on Disk Management and try to format the player from there if it is visible if not you may have to replace the product.