Question about Whirlpool GHW9400 Front Load Washer

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Door lock stuck

The door opened during a cycle, now the lock mechanism will not release. I tried unlocking the door by holding the door switch and starting a cycle and then pausing it but the actual mechanism appears stuck.

Posted by Ivan van Heerden on

  • Ivan van Heerden Feb 26, 2007

    I solved the problem. You have to remove the entire lock mechanism, disassemble it and reset the lock mechanism manually.

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Anonymous

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  • 72 Answers

If the mechanism is jammed, you might have to remove or loosen the entire front panel to reach back to the back side of the lock and work on it.

Posted on Feb 25, 2007

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Sometimes this lock can get stuck and requires some persuasion to release.

This may sound odd but try it:

Make a fist with your hand and bang the door, near the latch, with the side of your fist. Do this firmly, but obviously not so hard that you will damage the door or, more importantly, your hand. This can often release the latch that should have released automatically.
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The first step would be to unplug the AC power. See if the lock releases. If it doesn't release try plugging the power back in after 5 minutes. One of these tips should should work.
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Hi.


I guess that when you say that the drum in the washing machine has opened you mean that the washing machine door has opened, and that the door lock is now stuck.

Try tripping the circuit breaker or disconnecting the power cord for a couple of minutes, to see if this can reset the appliance and unlock the door. While the machine is disconnected , remove load and empty water using a sponge.

If disconnecting power does not fix the issue, and the door is still stuck , then you may need to replace the door latch mechanism and the solenoid that may had been damaged when opening.
In that case call the manufacturer at the number listed on the owner manual.
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https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf

On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.

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Open the door. In the upper left corner, press and hold the door switch (the one that controls the inside light). Start a self clean cycle and wait for lock motor to engage. When the lock stops moving it should be in the unlocked position. Press cancel to stop the self clean.

If you need more assistance let me know.
Good luck!
Mar 29, 2009 • Ovens
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Craig Mac

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