Frozen tomtom i tried to change my splash screen image and i must of messed up because my tomtom onlu displays a blank screen i can not turn it off or connect it to my pc to load my back up settings, because it wont give me the option to connect obviously because it wont progress from this blank screen

I had this problem with a frozen screen and could not turn tomtom off,i was getting very frustrated and nearly got my 1 wood out to it, I resolved the problem by going to tomtoms support page and clicking format internal memory(or memory card) ps, before doing this make sure you have made a back up then went to tomtom home to update device it took a couple of goes but it did the job mine is working perfect now hope this helps

Take your sim car out and try using these codes to reset the phone.
*2767*2878# and *2767*3855#

Your phone software could also be corrupt.
If you go to samsung you may be able to update the firmware in the phone over the internet.

If all else fails have the phone re-flashed by a technician.

I had this same issue on my 930. You need to edit the bitmap with paint and make sure the dimensions are the exact same as the splash file. Rename the new splash screen with the same filename for the old startup screen and delete the old. That should fix it

Easy, simple take a pen and press the reset on the bottom of the Tomtom, just like any other electronic device.

You can get your original splash scren from here. You can also download free splash screens created by user through TomTom HOME.

To correct your device, try:

1. Hit the reset button on the back of the device - inside the serial connector.
2. Make sure the device is off and connect it to your computer via USB dock and connect the charging cable (green light should be on)
3. Hold down the power button until the device restarts.
4. The device should automatically connect to your computer.
5. Run TomTom HOME and check for any updates.
6. If there is no new application, try: www.tomtom.com/9091 <-- that will show you how to remove and then reinstall the application.

Hi, Not a nice problem that. Try connecting your tomtom to PC ( not through home ) so the tomtom will look like a USB drive in "My Computer". if TomTom Home tries to load up , cancel it. Look in "My Compuer" If you do see the TomTom as a drive , open it up and copy the folders and files to your PC. If that works, now you have a backup and you can have a mess around knowing that if you mess things up , at least you can put things back as they were and you won't have made anything worse than it was before. Once thats done , try a harder reset in normal way but also hold the ON button in whilst doing the reset . Many people press too hard on the reset button and also hold it too long so just give one single press , only hard enough to feel it click in , then out. Thats all it needs for a reset and it avoide damaging the switch ( yes , I have seen many reset switched stuck in or broken ). I think theres 2 possible causes for your problem . 1/ You now have a corrupted file on your TomTom preventing the boot-up continuing. 2/ Your Tomtom is still trying to perform the last function ( backing up through TomTom-home ) and has somehow got stuck in that loop. For the moment , try the above and see how you get on and if you donn't solve it please post on this forum again .

Good luck .

Try resetting your tomtom by inserting a paper clip through the reset hole found underneath. One quick press is all thats needed. Charge the tomtom first now and then switch on after its had a good charge.
If this doesnt work , please reply again and i'll try and help further.

Good luck

i have a tomtom xl i conected it to the computer and now the touch screen doesnt work it turns on ok and displayers the map but if i touch the middle of the screen it selects some thing else is there a way to reset the touch screen back to the centre if you can help plz email me at [email protected]

For a Gox20:
The splash image, or startup image, must be named splashw.bmp
The shut down image must be named antitheftw.bmp

Both images must be 480x272 pixels big.
All images should reside at the root of the unit.

Is there a reset button? See this from PocketGPSworld.com: Reset hole The Reset hole is hard to find, you need to first remove it from the mount, turn it upside down, and within the mounting base area of GO you will see two interface slots (currently only one is being used) and towards the front of the unit on the base you will see a little hole marked reset. This is just like soft resetting a Palm or Pocket PC, it requires something small like a paperclip, and nothing was supplied with GO to enable you to easily reset the device.