My printer was working fine, now it won't even come on or power up. I took it to a repair shop and they say I need a new "card" or in spanish "tarjeta", that cost $180. Would I be able to fine one online or is that the right cost? Also would it be better just to get another printer or could it be another problem?
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Re: Printer won't work
I wouldn?t pay $180 to repair a printer with three or four year old technology. I?m sure there is a difference in printer costs in Panama but here in upstate New York you can pick up a new name brand photo printers that range between $100 and $200 and that comes with a warranty.
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HP is making "disposable" printers. They have "repair kits" available but to repair a printer you need some quite advanced knowledge and practice so my best advice is that you should take it to an authorized HP service
Try to reset the memory on your HP Officejet. Do the following:
Turn off the power to the HP Officejet and unplug the power cord.
Hold down the "# + 9" button.
Reconnect the power cord and continue holding the button for another five seconds.
Turn the HP Officejet on, and the memory should be reset.
If this won't work, you can try to upgrade the firmware but you can only do this if the printer is still detected by the Computer. You can check control panel and see if the printer is listed as "online" or "ready".
If the above steps won't work. Your printer is deem defective and needs to be replaced. You can try calling HP support for more info. Here's their US number: 1-800-474-6836
If there printer is not able to print on card stock then check the recommend card stock paper thickness, if the printer works with normal paper but not card stock then there is problem in the card stock and by using this paper may also damage the rollers on the printer and make the printer useless ...
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
If you already took the printer apart, check the socket where you connect the printer to power, check that the connector soldering joints and contacts are not broke.
The circuit area near the AC adapter socket on the printer is the power board. If there is a fuse check it. If there is smell or trace of burnt, that means that a component, usually a capacitor, had blown.
If you do not find anything it must be the AC adapter terminal cable, or the connector , that has a broken contact.
To test it you need to get a multimeter and measure voltage from the AC adapter connector. Alternatively take the printer to a repair shop , tell them that you want to buy a power adapter for your printer, and ask to test a spare power adapter first. Many shops do not charge repair fee for this, as long as it can be done on the fly, and printer must not be left in for repairs.