Only partial internet access

1. Disconnect the HomePortal power adapter from the wall socket.
2. Reinsert the power adapter plug directly into the wall socket.
3. Remove any power strips or surge protectors temporarily to ensure that these items are not preventing proper operation of the HomePortal.

   Make sure that you are using the power adapter that came with your HomePortal.
   

4. Plug the power adapter into a different wall socket in another room.
5. Press the red factory reset button, if available.

You need to have at least one computer connected to the HomePortal that is able to access the main GUI (http://gateway.2wire.net). You can do this by either running the HomePortal Setup Wizard software (included with your HomePortal) and following the on-screen instructions, or manually configuring the network adapter for DHCP and obtaining an IP address from the HomePortal.
Determine the type of broabdand network access assigned by your ISP. Your choices are: PPPoE/PPPoA or RFC 2684 (Direct IP).

The easiest way to access the HomePortal is to use another computer connected to your home network. If the DMZPlus computer is the only available computer, you can manually configure the TCP/IP settings on that computer. Modifying the following settings allows you to access the HomePortal user interface.

• IP address 172.16.1.2 (valid IPs are 172.16.1.2 - 172.16.1.32)
  

• Subnet Mask: 255.255.255.0
  

• Gateway Address: 172.16.0.1
  

• DNS Server Address: 172.16.0.1
  

• Re-run the Setup Wizard using one of the following methods if you are unable to browse the Internet:
  

• Re-run the HomePortal Setup Wizard from the HomePortal CD.
  

• Re-run the HomePortal Setup Wizard by going to http://homeportal/setup (http://172.16.0.1/setup) in your Web browser.
  

• (For Windows only.) Re-run the HomePortal Setup Wizard by clicking Start > Programs > 2Wire Gateway > Run 2Wire Setup Wizard.
  

If required, make sure that you are using your unique username and password. If the problem persists, contact your ISP to verify your connection type and login information (if necessary). After verifying your connection type, also verify that you are using the correct keycode by referring to your HomePortal documentation or by visiting http://www.2Wire.com/keycode.

When you get a 'cant connect to configuration server', dont worry about it, thats 2wire's configuration server. If you have a 1000sw, then you've been a customer for a long time and have been registered for years and dont need the configuration server. Both you and the 2wire have been configured for years. The 2wire is trying to reach the configuration server because you set it up again, im thinking you moved, changed phone lines, or changed service.

The 2wire configuration server is to set people's 2wire's up for the first time only, and even then it doesnt matter unless you call technical support, and then they can still help you by getting the serial number off the device when that happens years later.

spin

here is a link from 2wire.com that u can use to bridge ur 2wire:
http://support.2wire.com/?page=view&article=22&text=bridge%20modem&cat=&sort=

Try the following link:

http://support.2wire.com/?page=view&article=71&text=Homeportal%201000hw%20setup%20wizard&cat=&sort=


If your HomePortal is still configured to defaults try to use the web base interface.

configure the modem first, go to gateway.2wire.net, run system setup wizard, enter your system password or create a new one thru the gateway recovery password reset, check if you've got the correct keycodes as specified by your ISP, select your time zone, on ppp authentication page enter your username & password for your ISP account, then go to the next page. it will give you a page where it will try to establish a connection on you ISP servers.

hi! try to check the settings on your 2wire modem, you can do this by going to gateway.2wire.net, run the system setup wizard, when you get to the ppp authentication page, check the username & password on it, it should be the one that you setup for your ISP account. as for the wireless on the desktop, it depends on the brand of the wireless adapter, be sure you have installed the drivers for this adapter. you may need to go to the client utility manager or the wireless adapter shortcut/icon on your computer screen then configure it to "see" the 2wire network. make sure wireless encryption is turned on in the 2wire modem's MDC, you can do this by going to homeportal/management, or go to gateway.2wire.net/mdc.

Try a public DNS server, like:

205.234.170.215

205.234.170.217

There are many more, if you just want to 'Google' for them, IE; "Public Name Servers"

Let me know if there are any changes..

As usual technical dept in all ISP's are useless and unhelpfull especially if it's not a supplied modem. (p.s. the ip address they are going on about is probably your routers address and not the ISP's address) Anyway; you will have to get into your routers settings page, as you may have to set it up manually as I had to for a friend who is also with Tiscali as the router cannot obtain an ip address automatically from Tiscali. Make sure you are connected to the router via the RJ45 network cable (Normally Supplied)and then Normally you type in something similair to 192.168.2.1 or 192.168.1.1(check your manual for this), in your internet browser eg internet explorer. Then go through the settings using the routers settings Wizard and manually input the following. Virtual Circuit Identifier - VCI38 Virtual Path Finder- VPI0 Encapsulation Mode VCMux Authentication Type CHAP Protocol RFC 2364:PPP over ATM (PPPoA) Modulation Type G.DMT or Auto Primary DNS Server 212.74.112.66 Secondary DNS Server 212.74.112.67 Save settings. Try accessing internet while you are still wired, if you can you know the ISP's settings are ok and you already know each PC can access the router, you should be away.