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Cannot reset After repeatedly following the instructions to reset my device, it still will not reset. The instructions are to remove the battery then reconnect it, and turn the player on. This is just not working. What can be wrong and what should I do now?

1 Answer

ThaMp3Doctor

Master 8,597 Answers
Posted on Jun 26, 2008

ThaMp3Doctor

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Joined: Feb 04, 2008

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard