Handsets bypassed; need to restore (follow-up)

Pat, The steps you suggested did not work. Maybe I didn't explain myself properly. Not only is the handset inoperable, but the switchook is also disabled. Picking up/hanging up the handset has no effect whatsoever on the telephone. I was able to find a free manual online. I don't recall the address, but I found it via Google. If this additional information helps shed some more light on my situation, please reply. Thank you.

Matt Scheidler Feb 23, 2007

Problem:posted by WTRE on Feb 20, 2007Report abuse
I bought two DKT-2010 SD phones on ebay, as replacements for my company's system.

All is well except that the handsets appear to have been bypassed, most likely for telemarketing headsets. I do not know how to restore these phones to their original state so that we may use the handsets as a conventional telephone.

The PDF user's manual I found online suggests a code that I can type to enter programming mode, but that is not working.

Comment by WTRE, posted on Feb 22, 2007
Pat,

These steps did not work. Maybe I didn't explain myself properly. Not only is the handset inoperable, but the switchook is also disabled. Picking up/hanging up the handset has no effect whatsoever on the telephone.

I was able to find a free manual online. I don't recall the address, but I found it via Google.

If this additional information helps shed some more light on my situation, please reply. Thank you.

Best Solutionposted on Feb 21, 2007
By Guest
Rank: Not rated
Rating: 0%, 0 votes

I found some old notes of mine you could try, but they're involved:

1. [Spkr],#,603,500,[Speed Dial],[Redial],[Spkr],pick up hand set, hang up.

2. [Spkr],#,656,9,phone extension,[Redial],[Spkr],pick up hand set, hang up.

2. [Spkr],#,657,#,phone extension,[Redial],[Spkr],pick up hand set, hang up.

Were you able to find a free manual online?

Pat

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201 Answers

These phones have a horrible problem with the hook switch. If you can only get the phone to work in speakerphone mode, most likely the hook switch is shot. If nothing happens when you lift the handset a bad hookswitch is likely. If the hook switch works but the talk path in the handset does not work, there may be a cut jumper wire. The wire is cut when a headset adapter is installed and if that adapter was later removed it will effect the talk path for the handset. If you take the back of the phone off you can see the jumper (visible from the back of the circuit board through a notch next to the speaker) If you can use a soldering iron, a cut jumper can be repaired easily by bending the wire back so there is only a small gap and soldering it. -Ben

Posted on Jul 05, 2007

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