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GE Side-By-Side Refrigerator Model GSS 23QSTA SS

This is a new refrigerator purchased from Lowes only 5 months ago at considerable cost. I have two problems with this box. 1. The defroster fan runs noisy, often a loud knocking sound. We have a moderate size kitchen (12x15) and the noise is unbearable. GE customer support says this is "normal". I wouldn't mind so much if it would run when we are not in the kitchen or nearby family room, but it starts essentially whenever it wants too, regardless if family or company are present. 2. The refrigerator won't hold temperature at indicated settings. Even though the door digital thermostat indicates 34 degrees, a measurement inside the box near the top indicates 45 degrees using a linear alcohol thermometer. Needless to say, milk stored in the refrigerator sours quickly and must be discarded when only half empty.

Posted by Howard Rubin on

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I have a GE refrigerator and just had a technichian repair it. My problem was with the condesor relay and also the ice dispensor controls would not work. The tecnician replaced the main electical board on back of fridge and said that GE extended the factory waranty on this part. He was surprised that I wasn't having any cooling issues. He said that when most boards go bad there is a cooling problem.

Posted on Jun 19, 2007

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Hdrubinpe Even if GE had denied the excessive noise issue, they definitely can not denied wrong temperature. Milk must stay in good condition till the expiration date on a bottle. Call GE for service. Gendos...post back

Posted on Feb 24, 2007

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Apparently the digital read out sensor is bad. 45°F is to high for safe food storage. The fact that the milk spoils is another factor which speaks on its own that there is a temperature control problem. There is no "defroster fan". There are two fans in the unit. One is the air circulation fan located inside the freezer compartment and the other is the condenser fan for cooling the refrigeration system. If you had called for service in the first year it would be covered by warranty with the exception of the service call charge. After the first year ends electrical and control problems are not covered. If the evaporator fan in the freezer is noisy there is something wrong with it. It could be the source of your whole problem.
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