Question about Rio Carbon MP3 Player

18 Answers

Stuck in Upgrader etc

Hi Folks. I was given a Rio Carbon as it was not working. I have other Rio products. Anyway. When I first plugged the Carbon into the USB port of my computer, the battery charge display showed for about a minute, then the display showed the Rio Logo. So far so good. No lights come on at this point. Then, the display changes to the word "Updater". I have run a variety of firmware programs that are for the carbon (found them on the Rio site and others.) and they do see the Carbon, but display the firmware as version 0.0. A few times the program has returned that the update did not work and does not state a reason, but most of the time it says it was successful. Then, the Carbon reboots and does the same thing as listed above. I've left it plugged into the USB port over night and tried again, and still get only the Updater sign, but no longer see the battery charge display. I've booted while holding down the reset button and power buttons at the same time. Still no luck. When I go into Windows XP Explorer, I can see that the Carbon is there, but when I click on it Windows asks me to "Insert a disc into Drive F", which would be the next drive. Is this Carbon better off as a door wedge than attempting to make it work? I'm willing to take it apart if something would help such as perhaps a loose connection. Thanks for in advance for your help!

Posted by Tim St. Thomas on

  • 4 more comments 
  • e2a2 Nov 21, 2007

    exact same problem with my carbon...

  • Anonymous Dec 05, 2007

    stuck in upgrader no drive found but shows up as drive

  • Anonymous Dec 20, 2007

    I have had similar problems with my Rio Carbon to other people Here are my symptoms and my solution.

    - When it started it would go to the rio screen, briefly show "New Content" and them stop. It would repeat this indefinately.

    - Or sometimes I would get the battery flashing (which I think indicates low on power) - but I had left it charging for several hours

    - Or when connected to a computer the screen would mostly show idle but sometimes reading or writing

    - Or Particularly after trying a reset the screen would show upgrader

    - The rio music manager reported "In recovery mode"

    - Windows explorer reported something else (sorry I forget now)



    I tired many of the suggestions reported here. Various resets and bashing the Carbon - these might have helped



    My final solution was. I connected to a computer with USB 2.0 (I don't no if this was significant but I thought the extra power or something might help)



    I reformatted the Carbon. I had to wait quite some time has I right mouse button clicked on the icon for the carbon and selected format. BUt my patients was work it as I was eventually able to reformat - now to put my music back!


  • buburuza Feb 21, 2008

    on the screen of my mp3 player appears 'upgrader'. i tried to fix the problem by using a variety of firmware from the official site but it doesn't work.my player is still in recovery mode. please help me. thanks

  • Anonymous May 30, 2008

    Rio Carbon have had for a while and love it. Dropped it the other day and now it just show "UPFRADER". Reloaded firmware and the same thing. I am so pissed at myself this thing has been my BEST MATE!!!. The software says that it is in Recovery Mode. Is there no fix for this?



    Rio Lover

    [email protected]

  • zooboo Jul 06, 2008

    ok i have had this rio for quite sometime now and i had another rio that i destroyed because of the upgrader. i am going to try this whacking thing and i swear if it doesnt work im gonna cry.

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18 Answers

Anonymous

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Well i own one too and thats probly the hard drive being stuck...just smack it against something hard , like sorta bump the rubber armor against the heel of your hand or a countertop...worked good for me...ya have to do it a few times...dont worry rio is defunct so theres really no warranty to think of anywayz

Posted on Feb 26, 2007

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Anonymous

I've had the same problem with that damn UPGRADER but I JUST FIXED MINE!!!!!!!!!!!!!. i don't know if this will work for all of them but it's worth a try. i pushed and held both the poswer button and the joystick down and held it till Rio showed then the words Cali appeared underneath then the back light lit up. after that i let go of both buttons and BOOM! i had my player back! i wish you all the best with getting it to work

Posted on Mar 17, 2007

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Anonymous

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Press with a niddle on the reset hole, and after the message is gone try to turn it on. You should get an empty battery image, then recharge.

Posted on Apr 06, 2007

Anonymous

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Perhaps an explanation would help. 

I've disassembled my rio, and surprisingly, it's not a hard drive in there. 

It's a 4G compact flash card. The card is oriented so the connector edge is towards the bottom. 

Thus, smackiing on the 'rubber side' reseats the card. 

Posted on Aug 07, 2008

Anonymous

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Solution #5 worked for me. thank you.

Posted on Sep 28, 2009

Anonymous

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Go here and download the update


http://www.digitalnetworksna.com/support/rio/product.asp?prodID=215

Posted on Jul 06, 2009

Anonymous

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I have the same prob its been dead for a year there are files on it i need as a producer and cant get to pls help

Posted on Oct 23, 2008

Patty Tornow

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Hi. I alternated hitting reset at different points and trying to read the Carbon. Eventually, the computer stopped asking me to insert a disk. I formatted it and upgraded it, but it still isn't working 100%. I think this is the light at the end of the tunnel!

Posted on Sep 16, 2008

Anonymous

I tell you what - whacking it works a treat! Bloody thing was about to get binned til I tried that. Thanks all who suggested it.

Posted on Jun 06, 2008

Anonymous

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Solution #5 worked for me. Thnx.

Posted on Feb 18, 2008

Anonymous

Not sure which of the above fixed mine but some combination did!

Posted on Dec 19, 2007

Anonymous

To think I actually have been resisting the urge to beat on this thing for two days. One decent whack fixed it.

Posted on Dec 18, 2007

Anonymous

Wow thank you everyone. I tore apart my apartment trying to find the rio CD that came with the player, didn't find it, googled rio upgrader, and thankfully the first result was this one. I share in the amazement that hitting the player works like a charm. I just tapped the bottom rubber side on the desk a couple of times and it snapped out of its coma.

Posted on Dec 14, 2007

Anonymous

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Cool i will smack it thnks

Posted on Nov 11, 2007

  • Anonymous Nov 12, 2007

    ya the smack thing acutuly worked

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Anonymous

Whoever put the idea about smacking it real hard is a genius!

Posted on Oct 26, 2007

Anonymous

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For me  I just kept trying the update and smacking it around in different directions. The update finally was able to finish after I hit it on the screen side.

Posted on Oct 10, 2007

Anonymous

I can't believe it, but Solution #2 works! After hours of trying to reload stuff, I gave it just one whack & hey presto!! Brilliant!

Posted on May 04, 2007

Anonymous

Solution number 3 (the one about hitting it on something hard) amazingly works great!!

Posted on May 14, 2007

3 Related Answers

Anonymous

  • 6966 Answers

SOURCE: rio carbon upgrader message

Hi Linda, Your Rio Carbon is telling you that something is messed with its firmware and it can be resolved with an upgrade. You have to determine the exact model of your unit and download the firmware from http://www.digitalnetworksna.com/support/rio/. Again you must choose the exact model. There are two ways of updating firmware updater or internet updater. complete instructions are also available. further you would need to connect your Rio to a PC to perform the upgrade. Good luck and pls post back should you need further information. Kind regards.

Posted on Aug 20, 2007

mowcius

  • 155 Answers

SOURCE: what does upgrader mean

You may have broken the hard drive,

Try replacing it with a CF card,

Everybody says that this does not work but it definitely does!

My Rio got dropped and I completely buggered the hard drive so after reading many forums saying that it didn't work I read one that said that someone had told them that sandisk ultra II ones worked (very vague!)

Because I had nothing to lose I went out and bought a 1GB sandisk Ultra II CF card. I then took apart my rio and replaced the hard drive with the CF card. Still not thinking it was going to work I plugged it into my computer and installed the latest firmware (from the rio website) and then HEY PRESTO!!!!!! it works.

I have yet to try an 8GB ultra II card but when I do i will keep you posted.

If you don't believe me then I don't blame you but If you send me a request then I can send you pictures and more details...

Rio will live on

Hope this helps

Mowcius

Posted on May 13, 2008

mowcius

  • 155 Answers

SOURCE: my rio carbon says "upgrader"

At best, the hard drive will have come slightly disconnected or seek arm may have become stuck. Try giving it a sharp tap and re-try.

The hard drive may be permanently damaged however.

Posted on Feb 02, 2011

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