My Zen froze recently in the middle of playing a song, i let the battery charge run down completely, used a paperclip to reset the button and it still will not work.
When i try to charge it the only thing that happens is that the blue light at the on switch flashes on/off, nothing comes up on the screen. Also, when connected to the PC it is not being detected.
Can anyone offer a solution please? It was but greatly appreciated.
You might just have to completely reformat and reset the OS/Firmware your player.
Note: THIS WILL REMOVE ALL SONGS/VIDEOS/PICTURES FROM THE DEVICE!
1. Hold the power switch in the ON position
2. Insert a paper clip into the RESET hole.
3. Continue holding the power switch ON until the Creative logo appears.
4. Select Format All from the Recovery Mode menu.
5. Select Reboot
To reset the OS/Firmware:
1. Go to http://us.creative.com/support/downloads/
2. Under Select Your Product select MP3 Players > ZEN > Zen Vision: M (either 30GB or 60GB model depending on what you have)
3. Select your operating system and Firmware from the File Type drop down box
4. Download the file from the next page to your Desktop
5. Agree to the stupid EULA and download the file
6. Connect the player to the computer
7. Once the player is recognized, run the .exe file
7. Follow the on-screen instructions
If you are still having problems, or any of the above does not work as planned, let me know.
If you want to avoid reformatting the hard drive altogether, what you can do is buy a wall charger for it.
Amazon has some great ones that I had to use when I had this problem:
Seriously, I was livid about it, but it powered on immediately when I used the wall charger.
Hope it works for you too. :)
If it makes a pining noise inside then it is possible that the hard drive has died. Also You can take the battery out, Hold the on switch to the on position, put the battery back in - and the recovery screen will show up... THere are a number of things you can try there including reformatting the drive...
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
1. Connect the player to the mains via the power cable.
2. Straighten out a paper clip.
3. Hold down the Play/Pause button, and poke the paperclip through the reset hole (still holding down the play/pause button)
4. This will acces the recovery mode. Scroll down and go to reboot. Press the OK button.
I can't remember if this resets the data though?
But once you have control of the zen
head on over to their website and update the firmware (this will wipe all of your songs, but would you rather have an MP3 player with music you cant listen to?) Haha
while it is off slide down the power thing while holding play and resseting it with a safety pin, paperclip, staple, etc., this should bring you to the zen format screen thing, select "clean up" this should fix the problem and still save all of your files, if this doesn't work try the other options from the zen format screen.
Try reseting the ZEN. There should be a tiny reset button on the bottom left side, you might have to use a staple or paperclip or pencil tip to reach the button. Your music, pictures, and videos should all still be able to work. If this doesn't work I don't know what to do.
when you say you upgraded the firmware you have downloaded the firmware from creatives site? if it was me i would take it apart and see if dirt or something is loose or not fully connected. good luck
please mark the post with a fixya
. How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize http://www.anythingbutipod.com/forum/showthread.php?t=10960 If that doesn't fix it trythe USB cable
Apologies if this answer is offensively obvious. Try putting a paperclip or equally small object into the little reset hole at the bottom of the player if you haven't done so already. Mine froze a couple of times and it always worked.
Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's).
Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome.
Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.